Lead Optical Store Manager - Elevate Customer Experience

baileynelson; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

2 free glasses per quarter

Year's supply of contacts

Hands-on optical dispensing training

Ongoing leadership coaching

Internal progression opportunities

Job summary

Bailey Nelson in Paddington is hiring an Assistant Store Manager to lead daily store operations, coach a team, and ensure outstanding customer experiences from eye tests to frame selections. You’ll act as a key driver of sales, with two days a week dedicated to owning the store and guiding staff to deliver top service.

You’ll receive hands-on training in optical dispensing and leadership, ongoing coaching, and strong internal promotion opportunities as the brand expands across ANZ.

Qualifications

• Experience in retail or optics at supervisor or management level.
• Confident leader who enjoys developing others.
• Available to work full-time Sunday to Thursday rostering.

Responsibilities

• Support Store Manager and Optometrist to deliver seamless customer journey from eye test to frame selection and dispense
• Take ownership of the store 2 days a week, leading the team and driving performance
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable
• Coach and support your team to deliver great service, every time

Skills

Retail leadership

Customer experience

Team development

People management

Communication

Job description

Bailey Nelson in Paddington is hiring an Assistant Store Manager to lead daily store operations, coach a team, and ensure outstanding customer experiences from eye tests to frame selections. You’ll act as a key driver of sales, with two days a week dedicated to owning the store and guiding staff to deliver top service.

You’ll receive hands-on training in optical dispensing and leadership, ongoing coaching, and strong internal promotion opportunities as the brand expands across ANZ.