Store Lead & Customer Experience Coach (Optics)

BAILEY NELSON AUSTRALIA FRANCHISING PTY LTD; Woollahra Municipal Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Product allowance (glasses)

Hands-on optical dispensing training

Internal promotion opportunities

Job summary

Bailey Nelson is looking for an Assistant Store Manager for our Paddington store to lead the team and deliver outstanding customer experiences.

You will support the Store Manager and Optometrist, own the store two days a week, manage the appointment book, and coach staff to drive performance.

This hands-on role focuses on service, leadership development, and internal promotion as we expand across ANZ.

Qualifications

• Experience in retail or optics at supervisor or management level.
• Passionate about creating great customer experiences.
• Strong leadership and coaching abilities.

Responsibilities

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection.
• Take ownership of the store 2 days a week, leading the team and driving performance.
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable.
• Coach and support your team to deliver great service, every time.

Skills

Leadership

Customer experience

Retail management

Team coaching

Job description

Bailey Nelson is looking for an Assistant Store Manager for our Paddington store to lead the team and deliver outstanding customer experiences.

You will support the Store Manager and Optometrist, own the store two days a week, manage the appointment book, and coach staff to drive performance.

This hands-on role focuses on service, leadership development, and internal promotion as we expand across ANZ.