Assistant Store Manager — Lead Team & Elevate Optics

BAILEY NELSON AUSTRALIA FRANCHISING PTY LTD; Australia; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus incentives

Free glasses program

Leadership training

Internal progression

Job summary

Bailey Nelson Australia is seeking an Assistant Store Manager for our Pacific Fair store to lead day-to-day operations and support the eye-test-to-dispense journey. You will partner with the Store Manager and Optometrist to ensure a seamless customer experience and own store leadership two days per week.

You will coach a growing team, manage appointments, and drive performance while enjoying hands-on training in optical dispensing.

Qualifications

• Experience in retail or optics at a supervisor or management level.
• Strong leadership and ability to develop others.
• Passionate about delivering exceptional customer experiences.
• Able to manage a full-time Sunday to Thursday roster.
• Comfortable coaching a team to achieve targets.

Responsibilities

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense
• Take ownership of the store 2 days a week, leading the team and driving performance
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable
• Coach and support your team to deliver great service, every time

Skills

Retail experience

Leadership

Customer service

Job description

Bailey Nelson Australia is seeking an Assistant Store Manager for our Pacific Fair store to lead day-to-day operations and support the eye-test-to-dispense journey. You will partner with the Store Manager and Optometrist to ensure a seamless customer experience and own store leadership two days per week.

You will coach a growing team, manage appointments, and drive performance while enjoying hands-on training in optical dispensing.