Lead Manager & Customer Service

Essential Solar; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Essential Solar in Melbourne is seeking a motivated customer service officer to support our growing electrification business. You will handle incoming leads, answer calls, and assist the sales team with coordination and administration.

The role focuses on CRM management, data entry, and keeping daily office operations running smoothly. Strong communication and organisational skills are essential, with attention to detail and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent communication and telephone skills.
• Strong organisational and time-management abilities.
• Confident with computers, email, and CRM systems.
• Attention to detail and accurate data entry.
• Able to multitask in a fast-paced environment.
• Professional and friendly when dealing with customers.
• Previous experience in sales coordination or admin is a plus.
• Experience in solar or renewable energy is preferred but not essential.

Responsibilities

• Manage and respond to incoming sales leads and customer enquiries.
• Contact potential customers and follow up on leads.
• Qualify leads and coordinate appointments for the sales team.
• Maintain the CRM system and customer records.
• Monitor lead progress and follow up promptly.
• Support the sales team with daily coordination and admin.
• Assist with general office administration and data entry.
• Coordinate customer information and paperwork.
• Ensure smooth enquiry-to-sales handover.

Skills

Communication

Time management

CRM proficiency

Data entry

Multitasking

Telephone skills

Job description

Essential Solar are looking for a motivated, organised and proactive customer service officer to join our growing electrification business

This role is ideal for someone who enjoys communicating with customers, managing incoming leads, supporting the sales team, answering calls and keeping daily office operations running smoothly.

Key Responsibilities

Manage and respond to incoming sales leads and customer enquiries.

Contact potential customers and follow up on leads.

Qualify leads and coordinate appointments for the sales team.

Manage and maintain the CRM system and customer records.

Monitor lead progress and ensure timely follow-ups.

Support the sales team with daily coordination and administration.

Assist with general office administration and data entry.

Coordinate customer information and paperwork.

Help ensure a smooth process from initial enquiry through to sales handover.

About You

Excellent communication and telephone skills.

Strong organisational and time-management skills.

Confident using computers, email and CRM systems.

Good attention to detail and accurate data entry.

Ability to multitask and work in a fast-paced environment.

Professional, friendly and confident when dealing with customers.

Previous experience in sales coordination, administration or lead management is an advantage.

Solar or renewable energy industry experience is preferred but not essential.

What We Offer

Opportunity to join a growing solar business.

Friendly and supportive team environment.

Ongoing training and development.

Opportunity for career growth.

Attractive salary package

Employment Type: Full-time