Sales Lead & Customer Experience Coordinator

Essential Solar; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

Essential Solar is seeking a motivated, organised, and proactive Customer Service Officer to join its growing electrification business. The role suits someone who enjoys communicating with customers, managing incoming leads, supporting the sales team, answering calls, and maintaining smooth daily office operations.

You will manage leads, qualify prospects, coordinate appointments, and keep CRM records up to date while supporting the sales team.

Qualifications

• Excellent communication and telephone skills.
• Strong organisational and time-management skills.
• Confident using computers, email and CRM systems.
• Good attention to detail and accurate data entry.
• Ability to multitask and work in a fast-paced environment.
• Professional, friendly and confident when dealing with customers.
• Previous experience in sales coordination, administration or lead management is an advantage.
• Solar or renewable energy industry experience is preferred but not essential.

Responsibilities

• Manage and respond to incoming sales leads and customer enquiries.
• Contact potential customers and follow up on leads.
• Qualify leads and coordinate appointments for the sales team.
• Manage and maintain the CRM system and customer records.
• Monitor lead progress and ensure timely follow-ups.
• Support the sales team with daily coordination and administration.
• Assist with general office administration and data entry.
• Coordinate customer information and paperwork.
• Help ensure a smooth process from initial enquiry through to sales handover.

Skills

Communication

Organisation

CRM systems

Data entry

Customer service

Telephone skills

Tools

CRM software

Job description

Essential Solar is seeking a motivated, organised, and proactive Customer Service Officer to join its growing electrification business. The role suits someone who enjoys communicating with customers, managing incoming leads, supporting the sales team, answering calls, and maintaining smooth daily office operations.

You will manage leads, qualify prospects, coordinate appointments, and keep CRM records up to date while supporting the sales team.