Customer Support Coordinator

Clean Power Australia; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

NO WEEKENDS

Mascot office location

Industry training provided

Career development opportunities

Family-friendly team atmosphere

Job summary

Clean Power Australia is seeking a Customer Support Coordinator to join our growing team in Mascot, NSW. This full-time role focuses on delivering exceptional service for solar and battery inquiries, handling support via phone, email and chat, and collaborating with cross-functional teams to resolve customer issues.

You will maintain customer records, assist with administrative tasks, and contribute to a positive, collaborative workplace culture in a dynamic environment.

Qualifications

• Experience in a customer service role.
• Strong communication and ability to explain technical concepts.
• Problem-solving with a customer-centric mindset.
• Ability to work in a fast-paced environment.
• Proficient with CRM tools.
• Full working rights (no temporary visa holders).

Responsibilities

• Provide exceptional customer service to customers inquiring about solar and battery products.
• Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.
• Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.
• Work closely with the manager helping with general administrative tasks & duties.
• Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.
• Maintain accurate and up-to-date customer records in our database.
• Prioritise critical works and plan them based on resource availability
• Establish good relations with various clients & internal or external stakeholders

Skills

Customer service

Strong communication

Problem-solving

Team player

Adaptability

CRM tools

Full working rights

Job description

Renewable Energy Industry - Solar & Battery

Clean Power Australia is a Top 20 by Volume Solar Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function.

About the role:

We are seeking a customer-focused individual to join our team as a Customer Support Coordinator. If you are enthusiastic individual, enjoy assisting customers, and thrive in a dynamic & busy work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES

• Provide exceptional customer service to customers inquiring about solar and battery products.
• Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.
• Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.
• Work closely with the manager helping with general administrative tasks & duties.
• Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.
• Maintain accurate and up-to-date customer records in our database.
• Prioritise critical works and plan them based on resource availability
• Establish good relations with various clients & internal or external stakeholders

SKILLS & EXPERIENCE

• Previous experience in a customer service role - any industry is welcome!
• Strong communication skills with the ability to explain technical concepts in a clear and understandable manner.
• Excellent problem-solving abilities and a customer-centric mindset.
• Positive & a team player mindset!
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficient in using customer relationship management (CRM) tools.
• Full working rights - no temporary visa holders

WHATS ON OFFER

• Full-time hours Monday - Friday in our brand new office - NO WEEKENDS!
• Office based in Mascot super accessible via train & bus
• Full industry training provided(Solar & Battery)
• Great manager & family-feel culture - WE ARE A FUN BUNCH!
• Opportunities for professional development and career advancement.
• Work with a passionate and dedicated team in the sustainable energy sector.