Lead Front of House Manager — Fine Dining & Wine

MBD Unit Trust; Western Australia; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Steve's Bar & Café in the western suburbs of Perth is a well-established restaurant and bar, seeking exceptional management staff to lead service and elevate guest experiences. Responsibilities include running day-to-day operations, training the team, delivering impeccable customer service, maintaining cleanliness and safety, driving sales, and reporting to the Executive team.

About you: banqueting/events experience is favourable, a track record in high-end, fast-paced settings, strong wine

Formación

• Functions/ Events or Banqueting experience highly favourable
• Proven track record ideally in a high-end, fast-paced setting
• Deep reservoir of knowledge concerning all things food and wine is advantageous
• Capacity for multitasking and maintaining composure under pressure
• Exceptional communication and interpersonal skills that facilitate seamless teamwork and clear, friendly interaction with guests
• Steadfast commitment to maintaining cleanliness, hygiene, and safety standards
• Flexibility to work evenings, weekends, and holidays as the occasion demands
• Ability to work hands on autonomously, leading by example and training your team
• Sales specialty with a can do mentality and hunger for improving customer satisfaction
• Passion for hospitality and deep understanding of great service, food and wine

Responsabilidades

• Run day to day service operations including serving customers and delivering food
• Lead by example, training your team and delivering the highest guest satisfaction
• Engage guests with warmth and professionalism, encompassing superb customer service skills
• Multitask and maintain composure under pressure, delivering accuracy and quality in your given department
• Maintain cleanliness, hygiene, and safety standards
• Drive sales and reflect success in the business' performance
• Work hands on autonomously, improving all aspects of customer satisfaction, bettering margins, creating efficiencies and driving sales
• Report to the Executive team on service operations

Conocimientos

Customer service

Team leadership

Interpersonal skills

Multitasking

Descripción del empleo

Steve's Bar & Café in the western suburbs of Perth is a well-established restaurant and bar, seeking exceptional management staff to lead service and elevate guest experiences. Responsibilities include running day-to-day operations, training the team, delivering impeccable customer service, maintaining cleanliness and safety, driving sales, and reporting to the Executive team.

About you: banqueting/events experience is favourable, a track record in high-end, fast-paced settings, strong wine