Lead & Develop: Workers' Comp Team Manager (6‑Month)

Allianz; Newcastle-Maitland; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Inclusive Culture

Hybrid work arrangements

Mentoring & mobility opportunities

Employee Share Purchase Program

Job summary

Allianz Charlestown is seeking a Team Manager for Workers Compensation on a 6-month secondment. Lead a claims team, drive performance and ensure compliant, high-quality customer service with a focus on continuous improvement.

The role requires strong personal injury expertise, proven leadership, and the ability to coach staff while applying legislation and regulatory standards. A supportive, inclusive culture and hybrid work arrangements are offered.

Qualifications

• Specialist knowledge in personal injury management and claims handling.
• Proven track record leading teams to meet service targets and performance metrics.
• Ability to coach, mentor and develop staff across functional areas.
• Experience interpreting and applying relevant legislation and regulatory requirements.
• Creative thinker who improves processes using new technologies and data.
• Strong relationship-building with customers and effective handling of escalations.

Responsibilities

• Lead a team to achieve key business objectives and outcomes.
• Ensure superior customer service while complying with policies and regulatory obligations.
• Identify performance drivers and implement continuous improvement initiatives.
• Coach and develop team members, aligning tasks with development opportunities.
• Act as escalation point for complex queries and drive improvement initiatives.

Skills

Personal Injury

Team Leadership

Coaching & Mentoring

Legislation Interpretation

Innovation & Digital

Customer Relationships

Tech Savviness

Job description

Allianz Charlestown is seeking a Team Manager for Workers Compensation on a 6-month secondment. Lead a claims team, drive performance and ensure compliant, high-quality customer service with a focus on continuous improvement.

The role requires strong personal injury expertise, proven leadership, and the ability to coach staff while applying legislation and regulatory standards. A supportive, inclusive culture and hybrid work arrangements are offered.