Lead Desktop Home Assessing Team – Build & Impact

Auto & General; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Extra leave

Paid parental leave

Workplace giving

Development opportunities

Employee discounts

Reward and recognition

Onsite facilities

Get social

Be rewarded

Job summary

Auto & General is launching a Desktop Home Assessing Team Leader role in Adelaide to guide a team of assessors and drive end-to-end claims management. You will train, coach and support team members to maintain high standards of service and performance.

Ideal candidates bring experience in Home Assessing or Building Industry, with strong stakeholder engagement and a collaborative leadership style. This role offers opportunities for growth and working across multiple site teams.

Qualifications

• Experience leading a professional team and coaching for performance.
• Experience in Home Assessing or Building Industry with estimating/assessing skills.
• Proven ability to build relationships with multiple internal and external stakeholders.
• Insurance industry experience is preferred but not essential.

Responsibilities

• Lead, monitor and inspire the team to deliver high standards of service.
• Provide guidance and coaching to team members to develop skills and meet career goals.
• Handle escalated claims and complex issues.
• Support cost control strategies and end-to-end claims management.
• Build relationships with stakeholders and contribute to strategic initiatives.
• Track KPIs and ensure productivity and quality targets are met.

Skills

Team leadership

Home Assessing

Estimating

Stakeholders

Education

2+ years Home Assessing or Building Industry

Job description

Auto & General is launching a Desktop Home Assessing Team Leader role in Adelaide to guide a team of assessors and drive end-to-end claims management. You will train, coach and support team members to maintain high standards of service and performance.

Ideal candidates bring experience in Home Assessing or Building Industry, with strong stakeholder engagement and a collaborative leadership style. This role offers opportunities for growth and working across multiple site teams.