Lead Desktop Home Assessors — Quality, Coaching & Claims

Fuse Recruitment; Adelaide; On-site; AUD 105,000 - 140,000; Full time

Benefits offered by this job

Competitive salary package

Bonuses and rewards

Leadership training

Wellness and parental leave

Employee discounts

Job summary

Leading Australian insurance organisation is searching for a Team Leader - Desktop Home Assessing to guide and grow a team of around eight Desktop Home Assessors. This hands-on leadership role blends coaching, people leadership and operational oversight to improve quality and consistency in Home Claims outcomes.

You will collaborate with internal teams, builders and industry professionals, driving performance, capability development and process enhancements across people and systems.

Qualifications

• Proven experience leading a professional team.
• Minimum 2 years' experience in Home Assessing, residential building, or related environment.
• Strong understanding of residential building, estimating, scoping and/or claims processes.
• Experience with KPIs, operational reporting and performance metrics is advantageous.

Responsibilities

• Lead, coach and develop a team of approximately eight Desktop Home Assessors.
• Provide technical guidance across virtual assessments, scoping and cost validation.
• Drive quality, compliance, productivity and service performance across the team.
• Manage escalated claims, complaints and complex stakeholder matters.
• Identify opportunities to improve processes, systems, efficiency and claims outcomes.
• Provide operational insights and reporting to support broader Home Claims performance.

Skills

Leadership

Team coaching

People management

Performance metrics

Stakeholder management

Cost estimation

Residential building knowledge

Job description

Leading Australian insurance organisation is searching for a Team Leader - Desktop Home Assessing to guide and grow a team of around eight Desktop Home Assessors. This hands-on leadership role blends coaching, people leadership and operational oversight to improve quality and consistency in Home Claims outcomes.

You will collaborate with internal teams, builders and industry professionals, driving performance, capability development and process enhancements across people and systems.