Senior Customer Service Lead - Hybrid Pharma

Circle K Stores Inc.; Sydney; Hybrid; AUD 60,000 - 82,000; Full time

Benefits offered by this job

Base salary + super

Weekly bonuses

Hybrid work model (2 days remote)

Learning & development programs

Job summary

Circle K Stores Inc. in Sydney is seeking a Lead Customer Service Specialist for a fast-paced store in North Sydney. You will manage customer inquiries, processing orders, and coordinate communication across departments to ensure seamless service.

The role requires strong communication skills, experience in the healthcare sector preferred, and proficiency in Microsoft Office. You will work independently or as part of a team in a hybrid arrangement with competitive salary and growth opportunities.

Qualifications

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks

Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues

Skills

Customer service

Office administration

Healthcare sector experience

Communication skills

Excel

Tools

Microsoft Office

Job description

Circle K Stores Inc. in Sydney is seeking a Lead Customer Service Specialist for a fast-paced store in North Sydney. You will manage customer inquiries, processing orders, and coordinate communication across departments to ensure seamless service.

The role requires strong communication skills, experience in the healthcare sector preferred, and proficiency in Microsoft Office. You will work independently or as part of a team in a hybrid arrangement with competitive salary and growth opportunities.