Customer Service Professional - Healthcare

Inservio Home Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Collaborative team culture

Meaningful work with patient outcomes

Employee wellbeing initiatives

Job summary

Inservio Home Pty Ltd is seeking a Customer Service Professional in Healthcare to coordinate patient enrolments, liaise with healthcare providers, and ensure seamless support for patients receiving specialty medications.

The role focuses on delivering exceptional service, managing enquiries, and supporting pharmacovigilance processes in a patient-centered environment located onsite in Frenchs Forest, NSW.

Qualifications

• Experience in customer service or healthcare-related environment.
• Strong communication and organisational skills; can manage priorities.
• Detail-oriented, collaborative, solutions-focused; handles sensitive information.

Responsibilities

• Deliver outstanding patient support via phone, email, and written communication.
• Coordinate patient enrolments and ensure program approvals are correctly managed.
• Liaise with healthcare providers to facilitate medication orders and deliveries.
• Escalate Adverse Events and reportable information per pharmacovigilance guidelines.
• Process payments and respond to patient enquiries professionally.
• Coordinate dispatch of specialty medications to patients.
• Maintain accurate patient records and program documentation.
• Support day-to-day administration of patient support programs.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Sensitivity handling information

Tools

Microsoft Office

Job description

Customer Service Professional - Healthcare

Inservio Home Pty Ltd – Frenchs Forest NSW

At Inservio Home, we help patients access the medications they need with confidence and ease. We specialise in prescription management and the delivery of specialty medications, supporting patients throughout their treatment journey and helping to simplify what can often be a complex healthcare process.

Our mission is to make life easier for patients.

About the position

We are looking for an experienced and customer-focused professional to join our growing team as a Patient Program Coordinator.

This is an excellent opportunity for someone with a strong background in customer service, patient services, healthcare administration, or medical support who enjoys building relationships, solving problems, and making a genuine difference in people's lives.

As the first point of contact for many patients, you will play a key role in ensuring they receive a seamless and supportive experience. You will coordinate patient enrolments, liaise with healthcare professionals, manage medication orders, and provide exceptional service every step of the way.

Hours of work are 38 hours per week, Monday to Friday, located onsite in Frenchs Forest.

What you will be doing:

• Deliver outstanding customer service and support to patients via phone, email, and written correspondence.
• Coordinate patient enrolments, ensuring eligibility requirements and program approvals are accurately managed.
• Liaise with specialists, clinics, pharmacies, and other healthcare providers to facilitate medication orders and deliveries.
• Identify, document, and escalation Adverse Events, Product Complaints, and other reportable information in line with Pharmacovigilance requirements.
• Process payments and respond to patient enquiries in a professional and compassionate manner.
• Coordinate the timely dispatch of specialty medications to patients.
• Maintain accurate patient records and program documentation.
• Support the day-to-day administration and operations of patient support programs.

What we are looking for:

• Previous experience in customer service or a healthcare-related environment, such as patient services, healthcare administration, medical reception, specialist clinics or pharmacy.
• A passion for delivering exceptional service and building positive relationships with patients and healthcare professionals.
• Strong communication and organisational skills, with the ability to manage competing priorities.
• Detail-oriented, collaborative, and solutions-focused, with experience handling sensitive information.
• Exposure to Pharmacovigilance requirements and Adverse Event reporting, will be highly regarded.
• Proficiency in Microsoft Office and confidence learning new systems.

What we offer:

• The opportunity to join a growing healthcare organisation during an exciting period of expansion.
• Genuine opportunities for professional development and career progression.
• A supportive, collaborative, and inclusive team culture.
• Meaningful work that directly contributes to positive patient outcomes.
• Access to EAP services and employee wellbeing initiatives.

Applicants must have full Australian work rights.