Lead, Consumer Underwriting Operations & AI

Suncorp Group; Brisbane; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Performance-based incentives

Suncorp shares

Hybrid working

Paid study support

Career breaks

On-the-job learning

Referral bonus

Wellbeing coaching

Employee Council

EAP access

Retail discounts

Fitness Passport

Reduced superannuation fees

Volunteer leave

Job summary

Suncorp Group is seeking a dedicated leader to head the Consumer Underwriting Operations team in Australia. You will oversee workflow, oversight, incident and breach management, and drive AI-enabled improvements across Home and Motor Insurance.

You will align with Risk, Claims and Distribution to strengthen reporting and decision-making. You will influence process controls, governance and customer outcomes while building capability and ensuring consistent decision-making across the team.

Qualifications

• Proven people leadership experience
• Strong capability in risk management, governance, compliance and operational controls
• Experience planning and implementing complex process or system change
• Experience managing relationships with stakeholders across the business
• Demonstrated knowledge of consumer insurance, underwriting and pricing practices

Responsibilities

• Lead workflow planning and oversight activities to meet agreed processes and timelines
• Prepare monthly reporting and support quarterly team planning and prioritisation
• Manage incidents and contribute to coordinated breach management activities
• Improve processes and controls through automation, preventative measures and AI
• Support underwriting queries from Distribution, Claims and Internal Dispute Resolution teams
• Build team capability and embed consistent knowledge, controls and decision-making practices

Skills

People leadership

Risk management

Governance

Operational controls

Process change

Stakeholder management

Consumer insurance knowledge

Tools

AI & automation

Job description

Suncorp Group is seeking a dedicated leader to head the Consumer Underwriting Operations team in Australia. You will oversee workflow, oversight, incident and breach management, and drive AI-enabled improvements across Home and Motor Insurance.

You will align with Risk, Claims and Distribution to strengthen reporting and decision-making. You will influence process controls, governance and customer outcomes while building capability and ensuring consistent decision-making across the team.