Consumer Underwriting Operational Leader

Suncorp; Brisbane; Hybrid; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Performance-based incentives

Suncorp shares

Hybrid working

Flexible leave

20 weeks paid parental leave

Up to 5 days paid flexible leave

Study support

Career development

Wellbeing coaching

Employee Council

Confidential EAP

Retailer discounts

Fitness Passport

Volunteer leave

Job summary

Suncorp in Australia seeks a Consumer Underwriting Operational Leader to steer the Consumer Underwriting Operations team, delivering effective oversight, workflow management and strong operational support across Home and Motor Insurance.

You will manage the program of work, strengthen processes and controls, and enhance reporting for informed decision-making, collaborating with Underwriting, Claims, Distribution, Risk and other business areas.

Qualifications

• Experience leading underwriting or insurance operations teams.
• Strong risk, governance and compliance capabilities.
• Proven track record implementing process changes.

Responsibilities

• Lead workflow planning and oversight activities to meet agreed processes and timelines
• Prepare monthly reporting and support quarterly team planning and prioritisation
• Manage incidents and contribute to coordinated breach management activities
• Improve processes and controls through automation, preventative measures and AI
• Support underwriting queries from Distribution, Claims and Internal Dispute Resolution teams
• Build team capability and embed consistent knowledge, controls and decision-making practices

Skills

People leadership

Risk & governance

Process improvement

Stakeholder management

Underwriting knowledge

Job description

Consumer Underwriting Operational Leader

• Lead a skilled team across Consumer Underwriting
• Shape smarter processes through technology, automation and AI

Grow your leadership impact while improving underwriting operations, strengthening controls and helping teams make consistent, customer-focused decisions across Consumer Insurance.

Job Description

• Lead a skilled team across Consumer Underwriting
• Shape smarter processes through technology, automation and AI

Grow your leadership impact while improving underwriting operations, strengthening controls and helping teams make consistent, customer-focused decisions across Consumer Insurance.

About The Role

Lead the Consumer Underwriting Operations team to deliver effective oversight, workflow management and operational support across Home and Motor Insurance. You will manage the team's program of work, strengthen processes and controls, and improve reporting for informed decision-making. Working with Underwriting, Claims, Distribution, Risk and other business areas, you will support incident and breach management, audit activities and key event responses. You will also identify opportunities to use AI, automation and other technologies to improve compliance, efficiency and customer outcomes.

What You'll Do

• Lead workflow planning and oversight activities to meet agreed processes and timelines
• Prepare monthly reporting and support quarterly team planning and prioritisation
• Manage incidents and contribute to coordinated breach management activities
• Improve processes and controls through automation, preventative measures and AI
• Support underwriting queries from Distribution, Claims and Internal Dispute Resolution teams
• Build team capability and embed consistent knowledge, controls and decision-making practices

What You'll Bring

• Proven people leadership experience, including performance and continuous improvement
• Strong capability in risk management, governance, compliance and operational controls
• Experience planning and implementing complex process or system change
• Experience managing relationships with stakeholders across the business
• Demonstrated knowledge of consumer insurance, underwriting and pricing practices

What You'll Enjoy

Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.