Hybrid AI-Driven Underwriting Operations Leader

Suncorp; Brisbane; Hybrid; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Performance-based incentives

Suncorp shares

Hybrid working

Flexible leave

20 weeks paid parental leave

Up to 5 days paid flexible leave

Study support

Career development

Wellbeing coaching

Employee Council

Confidential EAP

Retailer discounts

Fitness Passport

Volunteer leave

Job summary

Suncorp in Australia seeks a Consumer Underwriting Operational Leader to steer the Consumer Underwriting Operations team, delivering effective oversight, workflow management and strong operational support across Home and Motor Insurance.

You will manage the program of work, strengthen processes and controls, and enhance reporting for informed decision-making, collaborating with Underwriting, Claims, Distribution, Risk and other business areas.

Qualifications

• Experience leading underwriting or insurance operations teams.
• Strong risk, governance and compliance capabilities.
• Proven track record implementing process changes.

Responsibilities

• Lead workflow planning and oversight activities to meet agreed processes and timelines
• Prepare monthly reporting and support quarterly team planning and prioritisation
• Manage incidents and contribute to coordinated breach management activities
• Improve processes and controls through automation, preventative measures and AI
• Support underwriting queries from Distribution, Claims and Internal Dispute Resolution teams
• Build team capability and embed consistent knowledge, controls and decision-making practices

Skills

People leadership

Risk & governance

Process improvement

Stakeholder management

Underwriting knowledge

Job description

Suncorp in Australia seeks a Consumer Underwriting Operational Leader to steer the Consumer Underwriting Operations team, delivering effective oversight, workflow management and strong operational support across Home and Motor Insurance.

You will manage the program of work, strengthen processes and controls, and enhance reporting for informed decision-making, collaborating with Underwriting, Claims, Distribution, Risk and other business areas.