Consumer Underwriting Operations Leader – AI & Automation

Suncorp; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Shine platform access

Hybrid working

Parental leave - 20 weeks

Study support

Wellbeing coaching

Employee discounts

Volunteer leave

Job summary

Suncorp is seeking an Consumer Underwriting Operational Leader to guide the Underwriting Operations team in delivering effective oversight, workflow management and support across Home and Motor Insurance. You will drive process improvements, strengthen controls and leverage technology to enhance customer outcomes.

You will collaborate with Underwriting, Claims, Distribution and Risk teams, manage incidents and audit activities, and help shape the program of work while fostering a high-performing

Qualifications

• Proven people leadership experience across teams and functions.
• Strong capability in risk management, governance, compliance and operational controls.
• Experience planning and implementing complex process or system change.
• Experience managing relationships with stakeholders across the business.
• Demonstrated knowledge of consumer insurance, underwriting and pricing practices.

Responsibilities

• Lead workflow planning and oversight activities to meet agreed processes and timelines.
• Prepare monthly reporting and support quarterly team planning and prioritisation.
• Manage incidents and contribute to coordinated breach management activities.
• Improve processes and controls through automation, preventative measures and AI.
• Support underwriting queries from Distribution, Claims and Internal Dispute Resolution teams.
• Build team capability and embed consistent knowledge, controls and decision‑making practices.

Skills

People leadership

Risk management

Governance

Stakeholder management

Underwriting knowledge

Automation AI familiarity

Job description

Suncorp is seeking an Consumer Underwriting Operational Leader to guide the Underwriting Operations team in delivering effective oversight, workflow management and support across Home and Motor Insurance. You will drive process improvements, strengthen controls and leverage technology to enhance customer outcomes.

You will collaborate with Underwriting, Claims, Distribution and Risk teams, manage incidents and audit activities, and help shape the program of work while fostering a high-performing