Lead Change Manager — Digital & ICT Transformation

ZSoft Technologies

Canberra

On-site

AUD 90,000 - 130,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

ZSoft Technologies in Canberra seeks an Organisational Change Manager to lead and support change across ICT and digital transformation initiatives in a large Australian Government environment. The role focuses on translating complex technology and business change into practical stakeholder engagement, readiness, adoption and transition outcomes.

Ideal candidates will apply PROSCI/ADKAR, conduct stakeholder analyses, and develop comprehensive engagement and training plans for successful

Qualifications

Strong experience delivering Organisational Change Management across ICT, digital transformation or business improvement programs.
Practical experience applying PROSCI, ADKAR or equivalent change management methodologies.
Strong capability in stakeholder analysis, change impact assessment and business readiness assessment.
Experience developing change strategies, communication plans, engagement plans, training/adoption plans and readiness reports.
Strong workshop facilitation and stakeholder engagement skills.
Ability to engage confidently with senior executives, business leaders, project teams and impacted users.
Experience managing resistance, competing stakeholder perspectives and complex organisational change.
Experience working within Agile, iterative or hybrid delivery environments.
Understanding of transition to BAU, sustainment planning, benefits realisation and post-implementation adoption.
Strong governance reporting, executive communication and written communication skills.

Responsibilities

Develop and deliver practical Organisational Change Management strategies, plans and change artefacts for ICT and digital transformation initiatives.
Apply structured change methodologies such as PROSCI, ADKAR or equivalent, tailored to Agile, iterative and hybrid delivery environments.
Conduct stakeholder analysis, change impact assessments and business readiness assessments.
Identify change impacts, adoption risks, resistance, stakeholder needs and implementation priorities.
Develop and execute communication, stakeholder engagement, training and adoption plans.
Facilitate workshops, impact assessment sessions, readiness discussions and stakeholder forums.
Partner with Project Managers, Business Owners, SMEs, senior leaders and delivery teams to integrate change activities into project, sprint, release and implementation plans.
Monitor change readiness, adoption, resistance, risks and issues, providing clear reporting to governance forums and senior stakeholders.
Support transition to Business-as-Usual (BAU), including handover, knowledge transfer, sustainment and post-implementation adoption.
Contribute to benefits realisation and continuous improvement following implementation.