Organisational Change Manager

ZSoft Technologies; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

ZSoft Technologies in Canberra seeks an Organisational Change Manager to lead and support change across ICT and digital transformation initiatives in a large Australian Government environment. The role focuses on translating complex technology and business change into practical stakeholder engagement, readiness, adoption and transition outcomes.

Ideal candidates will apply PROSCI/ADKAR, conduct stakeholder analyses, and develop comprehensive engagement and training plans for successful

Qualifications

• Strong experience delivering Organisational Change Management across ICT, digital transformation or business improvement programs.
• Practical experience applying PROSCI, ADKAR or equivalent change management methodologies.
• Strong capability in stakeholder analysis, change impact assessment and business readiness assessment.
• Experience developing change strategies, communication plans, engagement plans, training/adoption plans and readiness reports.
• Strong workshop facilitation and stakeholder engagement skills.
• Ability to engage confidently with senior executives, business leaders, project teams and impacted users.
• Experience managing resistance, competing stakeholder perspectives and complex organisational change.
• Experience working within Agile, iterative or hybrid delivery environments.
• Understanding of transition to BAU, sustainment planning, benefits realisation and post-implementation adoption.
• Strong governance reporting, executive communication and written communication skills.

Responsibilities

• Develop and deliver practical Organisational Change Management strategies, plans and change artefacts for ICT and digital transformation initiatives.
• Apply structured change methodologies such as PROSCI, ADKAR or equivalent, tailored to Agile, iterative and hybrid delivery environments.
• Conduct stakeholder analysis, change impact assessments and business readiness assessments.
• Identify change impacts, adoption risks, resistance, stakeholder needs and implementation priorities.
• Develop and execute communication, stakeholder engagement, training and adoption plans.
• Facilitate workshops, impact assessment sessions, readiness discussions and stakeholder forums.
• Partner with Project Managers, Business Owners, SMEs, senior leaders and delivery teams to integrate change activities into project, sprint, release and implementation plans.
• Monitor change readiness, adoption, resistance, risks and issues, providing clear reporting to governance forums and senior stakeholders.
• Support transition to Business-as-Usual (BAU), including handover, knowledge transfer, sustainment and post-implementation adoption.
• Contribute to benefits realisation and continuous improvement following implementation.

Skills

Organisational Change Management

PROSCI

ADKAR

Stakeholder engagement

Change impact assessment

Business readiness

Training and adoption

Communications

Agile/Hybrid delivery

Governance reporting

Job description

Organisational Change Manager - Digital & ICT Transformation

Canberra, ACT | EL1 Equivalent | Onsite / Flexible by Agreement | Baseline Clearance

We are seeking an experienced Organisational Change Manager to lead and support change across a portfolio of digital and technology transformation initiatives within a large Australian Government environment.

This role is suited to a hands-on change professional who can translate complex technology and business change into practical stakeholder engagement, readiness, adoption and transition outcomes.

Key Responsibilities

• Develop and deliver practical Organisational Change Management strategies, plans and change artefacts for ICT and digital transformation initiatives.
• Apply structured change methodologies such as PROSCI, ADKAR or equivalent, tailored to Agile, iterative and hybrid delivery environments.
• Conduct stakeholder analysis, change impact assessments and business readiness assessments.
• Identify change impacts, adoption risks, resistance, stakeholder needs and implementation priorities.
• Develop and execute communication, stakeholder engagement, training and adoption plans.
• Facilitate workshops, impact assessment sessions, readiness discussions and stakeholder forums.
• Partner with Project Managers, Business Owners, SMEs, senior leaders and delivery teams to integrate change activities into project, sprint, release and implementation plans.
• Monitor change readiness, adoption, resistance, risks and issues, providing clear reporting to governance forums and senior stakeholders.
• Support transition to Business-as-Usual (BAU), including handover, knowledge transfer, sustainment and post-implementation adoption.
• Contribute to benefits realisation and continuous improvement following implementation.

Skills & Experience

The successful candidate will demonstrate:

• Strong experience delivering Organisational Change Management across ICT, digital transformation or business improvement programs.
• Practical experience applying PROSCI, ADKAR or equivalent change management methodologies.
• Strong capability in stakeholder analysis, change impact assessment and business readiness assessment.
• Experience developing change strategies, communication plans, engagement plans, training/adoption plans and readiness reports.
• Strong workshop facilitation and stakeholder engagement skills.
• Ability to engage confidently with senior executives, business leaders, project teams and impacted users.
• Experience managing resistance, competing stakeholder perspectives and complex organisational change.
• Experience working within Agile, iterative or hybrid delivery environments.
• Understanding of transition to BAU, sustainment planning, benefits realisation and post-implementation adoption.
• Strong governance reporting, executive communication and written communication skills.

Role Requirements

• Location: Canberra, ACT
• Working arrangement: Primarily onsite, with flexible arrangements potentially available by agreement.
• Hours: Up to 37.5 hours per week.
• Level: EL1 equivalent.
• Security: Must be eligible to obtain an Australian Government Baseline security clearance.
• Australian Government experience will be highly regarded.

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