Lead AOD Case Manager

The Salvation Army; Canberra; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Paid parental leave

Volunteer leave

Employee assistance program

Job summary

The Salvation Army in Fyshwick, ACT, seeks a Senior Case Worker to lead day-to-day AOD service delivery and supervise a team of Case Workers. The role emphasizes recovery-oriented, person-centred care and strong collaboration with community services.

You will oversee case management, assessments, referrals and group work, while supporting staff wellbeing and continuous service improvement within a holistic Model of Care.

Qualifications

• Diploma-level qualification in Alcohol and Other Drugs, Community Services or related field, or equivalent experience.
• Experience in case management, assessment, referral and client support within community services or AOD.
• Strong communication and interpersonal skills to collaborate across multidisciplinary teams.
• Commitment to person-centred, recovery-oriented practice and continuous improvement.
• Staff supervision experience is highly regarded.
• Current Driver Licence and Working with Vulnerable People check.

Responsibilities

• Oversee daily operations and ensure high-quality, person-centred AOD support, including case management, assessment, referral and group work.
• Monitor treatment plans, maintain accurate records and promote continuous improvement.
• Supervise, coach and train Case Workers, fostering reflective practice and staff wellbeing.
• Strengthen referral pathways and collaborate with community services and sector networks.
• Promote participant involvement, feedback and service evaluation.
• Assist with recruitment and represent the service to community organisations and stakeholders.

Skills

Case management

Leadership

Communication

Team supervision

Documentation

Education

Diploma-level qualification in Alcohol and Other Drugs / Community Services or related field

Job description

The Salvation Army in Fyshwick, ACT, seeks a Senior Case Worker to lead day-to-day AOD service delivery and supervise a team of Case Workers. The role emphasizes recovery-oriented, person-centred care and strong collaboration with community services.

You will oversee case management, assessments, referrals and group work, while supporting staff wellbeing and continuous service improvement within a holistic Model of Care.