Case Worker - AOD

The Salvation Army; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑ex‑

Meal entertainment benefit

Paid parental leave

Job summary

The Salvation Army in Sydney, NSW is hiring an AOD Case Worker to support day-to-day service delivery and ensure case management, assessments and referrals align with the agency’s care model.

Based in Surry Hills, this full-time role reports to the AOD Team Leader and offers salary alignment with the SCHADS Award, Level 4, with benefits and ongoing training opportunities.

Qualifications

• Minimum diploma level qualification in AOD, community services or related field or demonstrated high level of sector knowledge attained through previous appointments, service and study
• Relevant experience in supervising staff preferred
• A current NSW Driver's License

Responsibilities

• Deliver high-quality person-centred services through education, interventions, assessments, group work, referrals and case management.
• Develop, monitor and document individual treatment plans in line with case planning procedures.
• Provide effective leadership and supervision to Case Workers, fostering reflective practice and team wellbeing.
• Collaborate with internal and external services to maintain strong referral pathways and promote client participation and feedback.

Skills

Diploma in AOD/Community Services

Driver's License

Staff supervision experience

Education

Diploma level qualification in AOD or related field

Tools

NSW Driver's License

Job description

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Why this role matters:

The Salvation Army (Salvos) is one of Australia's largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

About the role:

As an AOD Case Worker, this is your opportunity to be the backbone of our daily service delivery - supporting efficient day to day service delivery and ensure that case workers provide case management, assessment and referral, education, and support in accordance with TSA and service guidelines. Provide support to the team ensuring services are provided within our Model of Care.

Reporting to the AOD Team Leader, this is a full-time permanent role based in Surry Hills, NSW. Salary is based on the SCHADS Award, Level 4.

How you will make an impact

Deliver high-quality person-centred services through education, interventions, assessments, group work, referrals and case management while ensuring continuous improvement and innovation in practice. Develop, monitor and document individual treatment plans in line with case planning procedures while maintaining accurate records, data and reports. Provide effective leadership and supervision to Case Workers, fostering reflective practice, capability building and team wellbeing while managing performance and recruitment needs. Collaborate with internal and external services to maintain strong referral pathways and promote active client participation and feedback. Represent the service through community engagement, presentations and participation in sector and network meetings to strengthen partnerships and support positive client outcomes.

What you will bring

• Minimum diploma level qualification in AOD, community services or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service, and study/development
• Relevant experience in supervising staff preferred
• A current NSW Driver's License

What We Offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport.
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we're bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.