Senior Case Worker – AOD

The Salvation Army Australia; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

NFP salary packaging

Flexible working conditions

Health, fitness and financial benefits

Paid parental leave - 12 weeks

Leave purchase scheme

Volunteer leave - 5 days

Career development

Employee Assistance Program

Inclusive culture

Job summary

The Salvation Army Australia is seeking a Senior Case Worker to lead day-to-day service delivery in Fyshwick, ACT. You will supervise approximately three Case Workers and ensure care aligns with our Model of Care, upholding dignity and recovery-oriented practice.

This full-time role offers line management opportunities, collaborative partnerships with community services and a focus on continuous improvement to achieve positive outcomes for individuals and the community.

Qualifications

• Diploma-level qualification in Alcohol and Other Drugs, Community Services or equivalent
• Experience in case management, assessment, referral and client support in AOD/community services
• Strong communication and collaboration across multidisciplinary teams
• Commitment to person-centred, recovery-oriented practice
• Previous staff supervision experience is advantageous
• Ability to oversee service delivery and maintain documentation

Responsibilities

• Oversee daily operations including case management, assessment, referral and group work
• Monitor treatment plans and maintain records
• Supervise, coach and train Case Workers
• Strengthen referral pathways and collaborate with community services
• Promote participant involvement, feedback and service evaluation
• Assist with recruitment and represent the service to stakeholders

Skills

Communication skills

Interpersonal skills

Relationship-building

Coaching / supervision

Organisational skills

Driver Licence

Working with Vulnerable People

Education

Diploma in Alcohol & Other Drugs / Community Services

Job description

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Make a meaningful difference. Lead with purpose. Support lasting change.

Are you passionate about helping people achieve positive change in their lives? Do you have the experience, leadership skills and commitment to deliver high-quality, person-centred support to people experiencing alcohol and other drug (AOD) challenges?

Join our Social Mission team as a Senior Case Worker, where you'll play a key role in leading day-to-day service delivery, supporting and developing a team of Case Workers, and ensuring people receive compassionate, recovery-oriented care that makes a real difference.

This is an opportunity to combine your case management expertise with your leadership capabilities to strengthen service delivery, build collaborative partnerships and contribute to improved outcomes for individuals and the community.

About the role

Reporting to the AOD Team Leader, you will oversee the day-to-day delivery of services while providing leadership, guidance and supervision to approximately three Case Workers.

You will help ensure our services reflect our Model of Care, fostering an environment where people are treated with dignity, supported in their recovery and empowered to participate in decisions about their care.

This is a full-time permanent role located in Fyshwick, ACT. Salary is in accordance with SCHADS Level 5.

How you will make impact

• Oversee daily operations and ensure high-quality, person-centred AOD support, including case management, assessment, referral and group work.
• Monitor treatment plans, maintain accurate records and promote continuous improvement.
• Supervise, coach and train Case Workers, fostering reflective practice, strong performance and staff wellbeing.
• Strengthen referral pathways and collaborate with community services and sector networks.
• Promote participant involvement, feedback and service evaluation.
• Assist with recruitment and represent the service to community organisations and stakeholders.

What you will bring

• A minimum Diploma-level qualification in Alcohol and Other Drugs, Community Services or a related field, or demonstrated high-level sector knowledge and skills gained through relevant experience, service and professional development.
• Experience in case management, assessment, referral and client support within a community services or AOD setting.
• Strong communication, interpersonal and relationship-building skills, with the ability to collaborate effectively across multidisciplinary teams and external services.
• A commitment to person-centred, recovery-oriented practice and continuous service improvement.
• The ability to coach, guide and support colleagues, with previous staff supervision experience highly regarded.
• Strong organisational skills and the ability to oversee service delivery, maintain accurate documentation and manage competing priorities.
• A current Driver Licence.
• A relevant Working with Vulnerable People

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service
• Opportunity for career development
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

Why join us?

This is more than a case management role. Its an opportunity to make a meaningful contribution to people's lives while helping a team deliver services with compassion, professionalism and purpose.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration