L2 Engineering Team Lead — MSP (Multi-State)

Searchability®; Adelaide; On-site; AUD 95,000 - 116,000; Full time

Job summary

Searchability® is an Adelaide-based MSP seeking a strong L2/L3 engineer to lead a multi-state engineering team across SA and VIC, with some interstate travel. You will stay hands-on while shaping how the team performs and act as the senior technical voice between Helpdesk, Projects and Engineering.

This role offers leadership responsibilities, recruitment, development plans, and on-call coordination, with a salary up to A$105K plus super for Adelaide-based operations.

Qualifications

• Previous MSP experience as an L2/L3 Engineer or in a senior technical role
• 2+ years leading, coaching and managing technical teams, ideally remote or multi-site
• 5+ years in technical roles, including at least 2 years at L2 level or above
• Strong hands-on experience with Windows Server, AD/Entra ID, M365, Azure, Intune, VMware/Hyper-V, networking and backup/DR
• Experience with major incident, change and problem management
• ITIL, Microsoft Associate/Expert, Cisco/Fortinet or VoIP certifications highly regarded

Responsibilities

• Lead and develop the L2 engineering team across SA and VIC.
• Triages and allocates escalated work and acts as the senior escalation point across servers, networking, M365/Azure, security and backup/DR.
• Review and approve technical changes and coordinate response to incidents and outages.
• Own recruitment and onboarding for your team, run 1:1s and development plans.
• Manage the L2 on-call roster and work with client stakeholders and vendors.

Skills

L2/L3 Engineer

Team Leadership

Windows Server

Azure

M365

Networking

Entra ID

Intune

VMware

Hyper-V

Tools

VMware

Hyper-V

Job description

Searchability® is an Adelaide-based MSP seeking a strong L2/L3 engineer to lead a multi-state engineering team across SA and VIC, with some interstate travel. You will stay hands-on while shaping how the team performs and act as the senior technical voice between Helpdesk, Projects and Engineering.

This role offers leadership responsibilities, recruitment, development plans, and on-call coordination, with a salary up to A$105K plus super for Adelaide-based operations.