Senior IT Technical Specialist — Client‑Facing MSP Leader

Incito Business Solutions; Ipswich City; Sur place; AUD 110 000 - 140 000; Plein temps

Résumé du poste

Incito Business Solutions in Springfield Lakes, Queensland, seeks a Senior IT Technical Specialist to lead L3 escalations and mentor L1/L2 engineers. You will own complex issues, advise clients, and design scalable infrastructure across servers, networks, and cloud platforms.

The role is client-facing and senior, requiring autonomous delivery, strong troubleshooting, and a proactive, detail-oriented mindset. A valid license and vehicle are essential for on-site collaboration.

Qualifications

• Extensive experience in Level 3 / senior IT support or engineering role.
• Strong background in MSP environments is highly regarded.
• Proven ability to handle complex, multi-system issues end-to-end.

Responsabilités

• Escalation Ownership: take full responsibility for L3 escalations across infrastructure, networking and Microsoft environments, driving issues through to resolution.
• Technical Leadership: provide guidance and mentoring to L1 and L2 engineers, lifting overall team capability.
• Client Advisory: engage directly with clients to provide technical advice, recommendations, and proactive improvements.
• Systems & Infrastructure: design, deploy, and support solutions across servers, cloud platforms, networks, and end-user environments.
• Proactive Improvement: identify recurring issues, technical debt, and optimisation opportunities — and drive remediation initiatives.
• Delivery Capability: strong troubleshooting and root cause analysis skills and experience implementing and supporting infrastructure solutions.

Connaissances

L3 Support

MSP Experience

Multi-system Issues

Networking

Server Virtualisation

End-user Hardware

Root Cause Analysis

Infrastructure Solutions

Time Management

Communication Skills

Client-facing

Professional Presence

Proactive Mindset

Attention to Detail

Team Player

Independent Worker

Description du poste

Incito Business Solutions in Springfield Lakes, Queensland, seeks a Senior IT Technical Specialist to lead L3 escalations and mentor L1/L2 engineers. You will own complex issues, advise clients, and design scalable infrastructure across servers, networks, and cloud platforms.

The role is client-facing and senior, requiring autonomous delivery, strong troubleshooting, and a proactive, detail-oriented mindset. A valid license and vehicle are essential for on-site collaboration.