Senior Wayfinding Designer

Transport for NSW; Sydney; On-site; AUD 142,000 - 159,000; Full time

Job summary

Transport for NSW is seeking a skilled Wayfinding Designer to join our team in Sydney. You will deliver customer centred wayfinding design updates across complex operational environments to improve clarity, accessibility, and consistency for all travellers.

You will resolve technical and operational wayfinding challenges in live, multi-modal transport settings, and manage site assessments plus design documentation to support improved navigation and customer experience outcomes.

Qualifications

• Extensive experience in large-scale wayfinding design and accessibility standards.
• Collaborative problem-solving, translating complex environmental constraints into effective solutions.
• Experience integrating design across transport assets to deliver clear customer journeys.
• Tertiary qualifications in design or equivalent field.

Responsibilities

• Deliver customer centred wayfinding design updates across complex operational environments to ensure clarity, accessibility and consistency.
• Resolve technical and operational wayfinding challenges in live, multi modal transport settings.
• Manage site assessments and design documentation to support improved navigation and customer experience outcomes.

Skills

Wayfinding design

Accessibility standards

User-centred spatial assessment

Collaborative problem solving

Design integration

Education

Tertiary qualifications in design

Job description

Organisation/Entity: Transport For NSW

Job category: Call Centre & Customer Service

Job location: Sydney, NSW, AU, 2020

Job reference number: 110406

Employment type: Fixed Term Full-Time

Salary range: $141678.0-$158677.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

• You will deliver customer centred wayfinding design and configuration updates across complex operational environments to ensure clarity, accessibility and consistency.
• You will resolve technical and operational wayfinding challenges in live, multi modal transport settings.
• You will manage site assessments and design documentation to support improved navigation and customer experience outcomes.

For more information on this position and business unit, view the role description and Information Pack.

About You

• You have extensive experience in large scale wayfinding design, accessibility standards and user centred spatial assessment.
• You're recognised as a collaborative problem solver, skilled at translating complex environmental constraints into effective wayfinding solutions.
• You bring experience in design integration across diverse transport assets to achieve clear, reliable customer journeys.
• You hold relevant tertiary qualifications in design or an equivalent field.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Applications close 11:59 PM on Sunday, 4th October 2026.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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