Communications Officer

Australian Taxation Office; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Australian Taxation Office is seeking a Communications Officer to turn complex information into clear, accessible content and to independently plan, develop, deliver and evaluate moderately complex communication strategies and projects.

You may work across strategic communication, media, public relations, digital channels and multimedia production, delivering targeted products for diverse audiences and channels within organisational priorities.

Qualifications

• Qualifications in communications, marketing, events, media, public relations, social media or a related field will be highly regarded but are not essential.

Responsibilities

• independently plan, develop, deliver and evaluate moderately complex communication strategies or projects
• develop targeted communication products and solutions for different audiences and channels
• coordinate content development, approvals, publishing and production activities
• engage stakeholders and service providers
• monitor delivery and resolve issues and dependencies
• apply accessibility, privacy and information-handling requirements

Skills

Strategic communication

Stakeholder management

Content development

Media relations

Education

Bachelor's degree in Communications

Job description

Use your communication skills to turn complex information into clear, accessible and engaging content.

As a Communications Officer in ATO Corporate you will independently plan, develop, deliver and evaluate moderately complex communication strategies and projects that support organisational priorities and business outcomes.

Depending on the vacancy, you may work across one or more communication disciplines, including strategic communication, media, public relations, digital communication, content publishing, social media, advertising, events and multimedia production.

Working within agreed objectives and organisational frameworks, you will identify communication needs, provide practical professional advice and develop targeted communication products and solutions for different audiences, channels and business requirements.

You will be accountable for the end-to-end delivery of communication products, activities, channels or projects within your area of responsibility. This may include:

• developing communication strategies and approaches
• coordinating content development, approvals, publishing and production activities
• engaging stakeholders and service providers
• monitoring delivery and resolving issues and dependencies

You will manage competing priorities, and deliver quality outcomes within agreed timeframes. You'll apply relevant communication, accessibility, digital publishing, branding, privacy and information-handling requirements.

You will exercise sound judgement, adapt communication approaches and manage moderately complex communication strategies. You'll seek guidance on matters that are particularly sensitive or high-risk.

Using established evaluation frameworks, you will analyse communication outcomes and performance information and make evidence-based recommendations on improving communication products, channels, publishing activities and audience outcomes. You will also share your knowledge and support colleagues to deliver consistent, high-quality communication.

We embrace the strength of diversity - through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

• translates complex information into clear, concise, accessible and engaging communication products for different audiences and channels
• identifies audience and business needs and develops targeted communication approaches, products and solutions
• provides practical professional advice and recommendations that support communication and organisational objectives
• independently plans, develops, delivers and evaluates moderately complex communication strategies or projects, including managing priorities, risks, issues and dependencies
• builds productive stakeholder relationships, coordinate delivery activities and negotiate workable outcomes
• exercises sound judgement, using evidence and insights, and identifies opportunities for continuous improvement.

Qualifications in communications, marketing, events, media, public relations, social media or a related field will be highly regarded but are not essential.

The key duties of the position include:

Use your communication skills to turn complex information into clear, accessible and engaging content.

As a Communications Officer in ATO Corporate you will independently plan, develop, deliver and evaluate moderately complex communication strategies and projects that support organisational priorities and business outcomes.

Depending on the vacancy, you may work across one or more communication disciplines, including strategic communication, media, public relations, digital communication, content publishing, social media, advertising, events and multimedia production.

Working within agreed objectives and organisational frameworks, you will identify communication needs, provide practical professional advice and develop targeted communication products and solutions for different audiences, channels and business requirements.

You will be accountable for the end-to-end delivery of communication products, activities, channels or projects within your area of responsibility. This may include:

• developing communication strategies and approaches
• coordinating content development, approvals, publishing and production activities
• engaging stakeholders and service providers
• monitoring delivery and resolving issues and dependencies
• evaluating communication effectiveness.

You will manage competing priorities, and deliver quality outcomes within agreed timeframes. You'll apply relevant communication, accessibility, digital publishing, branding, privacy and information-handling requirements.

You will exercise sound judgement, adapt communication approaches and manage moderately complex communication strategies. You'll seek guidance on matters that are particularly sensitive or high-risk.

Using established evaluation frameworks, you will analyse communication outcomes and performance information and make evidence-based recommendations on improving communication products, channels, publishing activities and audience outcomes. You will also share your knowledge and support colleagues to deliver consistent, high-quality communication.

We embrace the strength of diversity - through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

Our ideal candidate

• translates complex information into clear, concise, accessible and engaging communication products for different audiences and channels
• identifies audience and business needs and develops targeted communication approaches, products and solutions
• provides practical professional advice and recommendations that support communication and organisational objectives
• independently plans, develops, delivers and evaluates moderately complex communication strategies or projects, including managing priorities, risks, issues and dependencies
• builds productive stakeholder relationships, coordinate delivery activities and negotiate workable outcomes
• exercises sound judgement, using evidence and insights, and identifies opportunities for continuous improvement.

Qualifications in communications, marketing, events, media, public relations, social media or a related field will be highly regarded but are not essential.

Getting to know the Australian Taxation Office

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing.Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life.We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.