Strategic Key Accounts Manager - Fire Protection

Force Fire; Sydney; Presencial; AUD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Training and career development

Great culture

Safety focus

Growth opportunities

Descripción de la vacante

Force Fire is seeking a customer-focused Key Accounts Manager to own a portfolio of key clients in fire protection maintenance and compliance services. You will build strong client relationships and act as the primary contact for service queries, issues and escalations.

Collaborating with technicians, service coordinators and project teams, you will ensure excellent service delivery, monitor contracts and SLAs, conduct client meetings and site visits, and identify opportunities to grow existing

Formación

• (Experience in account management, client relationships or service coordination).
• (Fire protection or building services experience is desirable).
• (Strong communication and organizational skills).
• (Current Driver’s Licence).

Responsabilidades

• Build and maintain strong relationships with key clients.
• Be the main point of contact for service queries, issues and escalations.
• Work with technicians, service coordinators and project teams to ensure great service delivery.
• Monitor contracts, KPIs and SLAs.
• Conduct client meetings and site visits.
• Manage outstanding works, defects and rectifications.
• Identify opportunities to grow existing client relationships and services.
• Support new contract pricing, mobilisation and handover.
• Ensure services align with relevant standards, including AS 1851.

Conocimientos

Account management

Client relationships

Service coordination

Fire protection knowledge

Communication skills

Commercial acumen

Herramientas

MS Office

Descripción del empleo

Force Fire is seeking a customer-focused Key Accounts Manager to own a portfolio of key clients in fire protection maintenance and compliance services. You will build strong client relationships and act as the primary contact for service queries, issues and escalations.

Collaborating with technicians, service coordinators and project teams, you will ensure excellent service delivery, monitor contracts and SLAs, conduct client meetings and site visits, and identify opportunities to grow existing