Key Account & Relationship Manager

Aury Australia; Perth; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Remuneration package

Supportive workplace

Collaborative team environment

Job summary

Aury Australia is seeking an experienced Key Account & Relationship Manager based in Bassendean, WA to own and grow our most important Tier 1 mining customer relationships across the state. You will drive account performance, build strong partnerships with operations, maintenance and procurement teams, and deliver value-driven solutions.

The role combines relationship management with technical understanding and strategic account growth, including opportunities across equipment, services and

Qualifications

• Experience in account management, business development or customer relationship management within mining or mineral processing.
• Strong knowledge of vibrating screens, feeders or related mining equipment.
• Proven ability to build long-term relationships with key stakeholders and act as trusted advisor.
• Excellent communication, negotiation and influencing skills.

Responsibilities

• Manage and develop relationships with Western Australian Tier 1 mining customers.
• Collaborate with internal teams to ensure seamless service delivery and account growth.
• Identify opportunities for equipment sales, aftermarket services and consumables.
• Develop account strategies aligned with customer needs and company objectives.
• Monitor account performance, forecasting, and commercial outcomes.

Job description

Aury Australia is a leading supplier of innovative equipment and solutions to the mineral processing industry. We specialise in the supply and support of high-quality vibrating screens, feeders, centrifuges, and consumable products for the mining and mineral processing sectors.

As our Western Australian operations continue to expand, we are seeking an experienced Key Account & Relationship Manager to join our team and take ownership of several of our most important Tier 1 mining customer relationships across the state.

This is a unique opportunity to play a pivotal role in the continued growth of Aury Australia by managing key accounts, strengthening partnerships, and ensuring exceptional service delivery to some of the mining industry's largest and most respected companies.

Based at our Bassendean office, the successful candidate will work closely with internal and external stakeholders to drive account performance, identify growth opportunities, and deliver outstanding customer outcomes.

About the Role

The Key Account & Relationship Manager will be responsible for managing and developing relationships with Aury Australia's largest customers in Western Australia. Acting as a trusted advisor, you will work collaboratively with customer stakeholders to maximise equipment performance, identify continuous improvement opportunities, and deliver value-driven solutions that support both operational and commercial objectives.

The role combines relationship management, technical understanding, commercial accountability, and strategic account growth.

Key Responsibilities

• Manage and develop relationships with Aury Australia's key Tier 1 mining customers throughout Western Australia.
• Build strong partnerships with operational, maintenance, engineering, procurement, and management stakeholders.
• Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction and responsiveness.
• Identify opportunities for growth across equipment sales, aftermarket services, maintenance solutions, and consumable products.
• Develop and implement account strategies aligned with customer requirements and Aury Australia's business objectives.
• Participate in regular customer meetings, reviews, and planning sessions to strengthen relationships and identify future opportunities.
• Collaborate closely with internal sales, service, engineering, operations, and administration teams to ensure seamless service delivery.
• Support the development of maintenance strategies, inventory management initiatives, and continuous improvement programs for customers.
• Monitor account performance, profitability, forecasting, and commercial outcomes.
• Coordinate customer-related activities to ensure efficient execution of projects, shutdowns, and maintenance programs.
• Maintain a strong understanding of market conditions, competitor activity, and emerging customer requirements.

About You

To be successful in this role, you will bring:

• Demonstrated experience in account management, business development, technical sales, or customer relationship management within the mining or mineral processing industry.
• Strong knowledge of vibrating screens, feeders, mineral processing equipment, or related mining technologies.
• Proven ability to build long-term relationships with key stakeholders and become a trusted customer advisor.
• Excellent communication, negotiation, and influencing skills.
• A commercial mindset with the ability to identify opportunities and deliver profitable growth.
• Strong organisational skills with the ability to manage multiple priorities and customer requirements.
• Financial and commercial acumen, including forecasting and account planning.
• A proactive and customer-focused approach to problem solving.
• Willingness to undertake occasional travel throughout Western Australia as required.

Why Join Aury Australia?

At Aury Australia, our people are at the heart of our success. We are a growing organisation with a strong reputation for delivering innovative solutions and exceptional customer service to the mining industry.

We offer:

• Attractive remuneration package commensurate with experience.
• Positive, supportive, and family-friendly workplace culture.
• A collaborative and high-performing team environment.
• The opportunity to manage some of Western Australia's most significant mining accounts.
• The chance to make a genuine impact on the ongoing growth and success of Aury Australia.

If you are passionate about building strong customer relationships and want to be part of a growing business that values its people, we would love to hear from you.

• Which of the following statements best describes your right to work in Australia?

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