Key Account Manager, Amazon & Online

Confidential; Sydney; Sur place; AUD 120 000 - 150 000; Plein temps

Résumé du poste

Confidential is seeking a Key Account Manager for Amazon & Online to drive day-to-day management and commercial growth of key online accounts in Australia. You will partner with the Online Director and cross-functional teams to enhance performance, expand opportunities and optimize content and catalog execution.

In this role, you will own Amazon advertising campaigns, monitor KPIs, manage inventory and collaborate with marketing, supply chain and finance to achieve sustainable growth.

Qualifications

• Minimum 5 years in e-commerce or key account management.
• Experience with Amazon Vendor Central and Seller Central.
• Experience with pure-play retailers and CMS.
• Strong commercial and analytical skills to interpret data and forecast.
• Excellent communication and stakeholder management.
• Ability to work independently with cross-functional teams.

Responsabilités

• Manage and grow key online accounts in Australia, focusing on Amazon and pure-play e-commerce.
• Develop account strategies to drive sales, profitability and growth.
• Build strong relationships with Amazon and online retail partners.
• Monitor market trends and adjust pricing, promotions and assortments.
• Manage product listings, CMS content, and data accuracy.
• Coordinate with marketing, supply chain and finance for account execution.
• Develop and implement Amazon Ads campaigns and performance monitoring.

Connaissances

Amazon Vendor Central

Seller Central

Content Management System

Analytical skills

Data analysis

Cross-functional collaboration

Relationship management

Outils

CMS

ERP software

Description du poste

As the Key Account Manager, Amazon & Online, you will be responsible for the day-to-day management and commercial development of key online accounts, working closely with the Online Director and internal teams to drive sales, improve account performance and identify new growth opportunities.

Key Responsibilities:

• Manage and grow key online accounts in Australia, with a strong focus on Amazon and pure-play e-commerce customers
• Support the development and execution of account strategies to drive sales, profitability and sustainable growth
• Build strong relationships with Amazon and other online retail partners
• Identify new opportunities across marketplaces, pure players and emerging online channels
• Monitor competitor activity, pricing and market trends and recommend actions accordingly
• Manage product listings, content and online assortment to ensure products are accurately and effectively presented, using strong CMS and ERP skills to support daily portal operations, product data maintenance and system accuracy
• Develop and execute promotional calendars and Amazon Ads strategies across Sponsored Products and Sponsored Brands, including campaign structure, budget allocation, keyword targeting, bid optimisation and performance monitoring.
• Manage Amazon fulfilment performance across FBA and Dropship, working with supply chain teams to maintain inventory availability, improve sell-through, monitor inbound shipments and resolve stock, delivery, chargeback and operational issues.
• Monitor and analyse sales performance, customer data and key commercial KPIs
• Cross- functional working closely with marketing, supply chain, finance and other internal stakeholders to ensure smooth account execution

Qualifications and Skills:

• Minimum 5 years in e-commerce, key account management, online sales or a similar commercial role
• Hands-on experience managing Amazon, ideally through Vendor Central and or Seller Central
• Experience working with pure-play online retailers, marketplaces or other e-commerce accounts with solid Content Management System experiences
• Strong commercial and analytical skills, with the ability to interpret sales and advertising data, manage pricing, promotions and forecasts, and use KPIs such as conversion, ROAS and ACOS to improve profitable growth.
• Strong communication and relationship-management skills
• Comfortable working independently while collaborating with cross-functional and regional teams
• Proactive, commercially minded and able to identify growth opportunities
• Strong organisational skills with the ability to manage multiple accounts and priorities

You do not need to have managed a large team or have extensive senior-level experience. We are looking for someone who already understands how Amazon and online retail accounts work, is commercially curious and hands-on, and is ready to take greater ownership of key e-commerce accounts.