Ecommerce (Amazon) & Retail Account Manager

Sharp and Carter; Sydney; Hybrid; AUD 105,000 - 115,000; Full time

Benefits offered by this job

CBD Office

Hybrid work arrangement

Job summary

Sharp and Carter is seeking an Ecommerce (Amazon) & Retail Account Manager in Sydney to drive digital KAM across ANZ with a focus on Amazon Marketplace and online/offline integration.

You will manage a portfolio, negotiate with retail partners, optimise ad spend and ROAS, coordinate with marketing and supply chain, and develop strategic growth initiatives while maintaining strong customer relationships.

Qualifications

• 3+ years of proven digital key account management experience.
• Experience in Amazon Marketplace is essential.
• Experience in e-commerce accounts or digital retail is required.
• Strong business acumen and negotiation skills are expected.
• Excellent presentation and relationship management abilities.
• Friendly, engaging, and positive mindset with strong interpersonal skills.
• High level of self-motivation and drive to achieve targets.
• Must hold a valid driver’s license for travel as needed.
• Interest in culinary or small appliances is a plus.

Responsibilities

• Manage an account portfolio aligning with ANZ objectives.
• Negotiate in-store and online game plans, merchandising programs and BOS/BOF.
• Oversee online customers' performance marketing: ad spend, CRO & ROAS optimization, traffic.
• Manage revenue, Direct Contribution Margin by category, and Trade Partner Investment by account.
• Maintain Amazon Marketplace stock levels and coordinate with stakeholders for promotions.
• Drive sell-in and sell-through with a focus on NPD and strategic imperatives.
• Act as a consultant to improve margins through sales and product mix.
• Negotiate quarterly growth agreements and communicate industry insights internally.
• Collaborate with Training & Execution teams to maximise sell-through.
• Cultivate strategic relationships with trade customers and align with Marketing, Category, and Supply Chain.

Skills

Digital KAM

Amazon Marketplace

E-commerce

Negotiation

Relationship Mgmt

People skills

Self-motivation

Driver's license

Culinary interest

Job description

Ecommerce (Amazon) & Retail Account Manager

• Opportunity to work with a leading global partner in the Online Retail space

• Amazing Culture | Excellent Leaders | Huge Growth & Progression Potential
• Opportunity to work with a leading global partner in the Online Retail space
• CBD Office + WFH | $105,000 - $115,000 Base + Super | Permanent

Responsibilities

• Effectively manage account portfolio, ensuring it aligns with overall ANZ objectives.
• Negotiate in-store and online "game plans," including merchandising programs, Balance of Floor (BOF), and Balance of Sale (BOS), for execution by Field sales representatives.
• Manage online customers performance marketing strategies including: Ad spend management, CRO & ROAS optimisation as well as traffic generation.
• Manage revenue, Direct Contribution Margin (DCM) by category, and Trade Partner Investment (TPI) by account across the assigned customer base.
• Manage online Amazon Marketplace to ensure optimal stock levels are maintained and planned in advance of Marketing promotions by engaging relevant internal stakeholders.
• Drive effective sell-in and sell-through of products, with a strong focus on New Product Development (NPD) and strategic imperatives.
• Act as a consultant to customers, enhancing margins through increased sales and improving product mix.
• Negotiate strategic growth agreements for each quarter.
• Capture and communicate internally industry and competitor insights.
• Collaborate with the Training & Execution team to maximise sell-through.
• Cultivate strategic and positive relationships with trade customers.
• Align business processes across Marketing, Category, and Supply Chain for activity and demand planning.

Skills

• Minimum of three years of proven digital key account management experience.
• Experience within Amazon Marketplace is a must
• E-commerce experience or managed e-comm accounts.
• Strong business acumen and superior negotiation skills.
• Excellent training, presentation, and relationship management skills.
• Friendly, engaging, and positive personality and approach.
• High level of self-motivation.
• Fully licensed to drive passenger vehicles.
• Ideally culinary and/ or small appliances interest.