Key Account Manager

Metcash; Ryde; Hybrid; AUD 90,000 - 150,000; Full time

Job summary

Metcash is Australia’s leading wholesale distribution company, with a strong footprint in independent retailers and a growing IGA Foodservice network. As the Key Account Manager - IGA Foodservice, you’ll build and strengthen partnerships with IGA leaders and store owners, turning insights into meaningful business growth.

You’ll shape the foodservice offer, develop joint business plans, and lead reviews that drive sales, profitability and stronger partnerships across the network.

Qualifications

• Experience in FMCG, foodservice, retail or wholesale in a commercial role.
• Track record of growing key accounts and winning new business.
• Strong commercial acumen with the ability to interpret financials and identify opportunities.
• Excellent negotiation, influencing and presentation skills.
• Proactive, collaborative and adaptable with a passion for customers and growth.

Responsibilities

• Build and strengthen relationships across IGA, engaging retail leaders, boards, state groups and store owners.
• Win new business by bringing more IGA sites into our foodservice network and growing existing accounts.
• Develop joint business plans and lead customer reviews that drive sales and profitability.
• Use customer insights, market trends and financial data to optimise product range, pricing and category performance.
• Partner with internal teams to deliver great customer outcomes across supply, service, promotions and the broader foodservice offer.

Skills

FMCG experience

Foodservice/retail

National Account Mgmt

Account growth

Negotiation skills

Stakeholder engagement

Commercial acumen

Data-driven insights

Job description

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Make your mark in a high-performing, values-led team
• Thrive your way with flexible work options

About the Opportunity

Great relationships. New opportunities. Real business growth.

We’re on an exciting journey to grow our foodservice business across the IGA network, and we’re looking for a commercially savvy relationship builder to make it happen!

As our Key Account Manager - IGA Foodservice, you’ll play a pivotal role in unlocking new opportunities, winning new customers and growing existing accounts across the network. From shaping the foodservice offer to building strong partnerships with IGA leaders and store owners, you'll turn customer insights into meaningful business growth.

In this Role, You Will:

• Build and strengthen relationships across IGA, engaging retail leaders, boards, state groups and store owners.
• Win new business by bringing more IGA sites into our foodservice network and growing existing accounts.
• Develop joint business plans and lead customer reviews that drive sales, profitability and stronger partnerships.
• Use customer insights, market trends and financial data to optimise product range, pricing and category performance.
• Partner with internal teams to deliver great customer outcomes across supply, service, promotions and the broader foodservice offer.

You’ll bring:

• Strong experience in FMCG, foodservice, retail or wholesale, ideally in National Account Management or a similar commercial role.
• A track record of growing key accounts, winning new business and building lasting customer relationships.
• Commercial acumen, with the ability to interpret financials, identify opportunities and turn data into action.
• Strong negotiation, influencing and presentation skills, with the confidence to engage stakeholders at all levels.
• A proactive, collaborative and adaptable approach, with a genuine passion for customers and business growth.

What’s on Offer

• Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia’s leading wholesale distribution company, with $19.6 billion in sales (FY26) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability - and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Join us and be part of something bigger!