Key Account Manager

Henning Harders (Australia) Pty Ltd; Perth; On-site; AUD 90,000 - 120,000; Full time

Job summary

Henning Harders (Australia) Pty Ltd seeks a seasoned Key Account Manager to grow our international freight forwarding business in Perth. You will manage strategic client relationships, understand their logistics needs, and collaborate with operations and sales to deliver tailored solutions and drive revenue.

The role requires strong communication and negotiation skills, proficiency with Cargowise, and a proactive approach to problem solving.

Qualifications

• Proven experience managing key accounts in logistics
• Strong communication and negotiation skills
• Ability to work cross-functionally with operations, sales and finance
• Experience with freight forwarding or customer service in logistics
• Proactive and capable of independent work

Responsibilities

• Develop and maintain strong relationships with key clients
• Understand clients' business needs and provide solutions to meet requirements
• Collaborate with cross-functional teams to ensure client satisfaction and retention
• Identify opportunities for growth and upsell products and services to clients
• Provide customer reports aligned to client needs and requirements
• Immediate response for resolution to queries, freight bookings/orders and enquiries
• Ensure billing is completed in a timely manner
• Stay updated with international shipping regulations and trade changes

Skills

Key Account Management

Relationship Building

Negotiation

Communication

Problem Solving

Team Collaboration

Independence

Tools

Cargowise

Microsoft Office

Job description

We are seeking a highly motivated and experienced Key Account Manager to join our team. The successful candidate will have proven experience in international freight forwarding or customer service in the logistics industry. for managing and developing relationships with our key clients, ensuring their satisfaction and retention. The Key Account Manager will work closely with cross-functional teams to identify opportunities for growth and drive revenue.

Responsibilities:

• Develop and maintain strong relationships with key clients


• Understand clients' business needs and objectives and provide solutions to meet their requirements


• Collaborate with cross-functional teams to ensure client satisfaction and retention


• Identify opportunities for growth and upsell products and services to clients


• Provide customer reports aligned to their needs and requirements


• Immediate response for a resolution to queries, freight bookings/orders an enquiries


• Ensure billing is completed in a timely manner and correctly


• Stay updated with international shipping regulations, changes to service and trade agreements

Qualifications:

• Proven experience as a Key Account Manager or similar role


• Strong communication, negotiation, and interpersonal skills


• Ability to build and maintain strong relationships with clients


• Excellent problem-solving and analytical skills


• Ability to work independently and as part of a team


• Proficient in Microsoft Office and Cargowise software