Key Account Manager

Mondiale VGL; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Supportive team environment

Dynamic and growing company

Job summary

A global logistics provider in Melbourne is seeking a motivated Key Account Manager to enhance client relationships and drive satisfaction. This role demands strong expertise in supply chain processes and excellent communication skills. Join a dynamic team that values client service and continuous improvement, and build a fulfilling career with significant impact. Apply now to be part of a growing company that values diversity and inclusion.

Qualifications

• Strong knowledge of Incoterms and Australian Customs.
• Ability to anticipate client needs and deliver solutions.
• Proven track record in managing client relationships.

Responsibilities

• Build and maintain client relationships with high service standards.
• Resolve client issues and ensure customer satisfaction.
• Identify organic growth opportunities and support new initiatives.
• Prepare regular reports on client KPIs and performance metrics.
• Oversee compliance and service delivery requirements.

Skills

Industry knowledge on supply chain processes

Excellent communication skills

Customer-focused approach

Analytical and problem-solving skills

Time management skills

Ability to work independently and collaboratively

Education

Previous experience in key account management or logistics

Job description

2 weeks ago Be among the first 25 applicants

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets. For over 40 years, we’ve connected people, places and possibilities – moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA. We offer fully integrated, end‑to‑end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing. Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition. We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

Mondiale VGL is currently hiring for a Key Account Manager to join the team where no two days are the same! We are currently seeking an experienced and motivated Key Account Manager to join our dynamic team. As a Key Account Manager, you will act as the primary point of contact between Mondiale VGL and our clients, ensuring the delivery of a seamless, professional service that exceeds customer expectations. You will be responsible for managing client relationships, resolving issues, and identifying growth opportunities within your portfolio. You will work closely with internal teams to meet KPIs and drive client satisfaction while maintaining a strong understanding of the market and industry.

Key Responsibilities

• Build and maintain strong relationships with key clients, ensuring regular communication and a high standard of service delivery.
• Manage client escalations and resolve issues promptly to ensure customer satisfaction.
• Monitor and report on customer KPIs, identifying gaps and implementing corrective actions as required.
• Identify opportunities for organic growth and support the implementation of new business initiatives.
• Prepare and deliver regular reports on client KPIs, profitability, and other performance metrics.
• Collaborate with internal and external stakeholders to support the smooth onboarding of new clients and maintain accurate Standard Operating Procedures.
• Provide client training and support, including software education and on‑site training where necessary.
• Drive continuous improvement initiatives to optimise client supply chains and operational processes.
• Oversee service delivery, ensuring compliance with legislative requirements, timely invoicing, and effective dispute resolution.

Qualifications

Your Expertise

• Strong industry knowledge, including supply chain processes, Incoterms, Australian Customs, and current market trends.
• Excellent written and verbal communication skills, with the ability to engage effectively with customers and stakeholders.
• Customer‑focused approach with the ability to anticipate needs and deliver proactive solutions.
• Strong analytical and problem‑solving skills, with a positive “can‑do” attitude.
• Effective time management skills with the ability to balance multiple tasks, deadlines, and priorities.
• Ability to work independently while collaborating effectively with internal teams and other departments.
• Previous experience in key account management or a similar role within logistics, supply chain, or freight forwarding is highly desirable.

Additional Information

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise.
• Join a supportive, energetic environment where no two days are the same.
• Build a career where your impact drives the future of the logistics and freight teams.

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.