Key Account Manager

SoftwareOne; North Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

SoftwareOne is seeking a Key Account Manager for SMB/Midmarket to manage and grow a portfolio of SMB and midmarket customers, focusing on retention and revenue growth while expanding existing relationships.

You will collaborate with sales specialists, services, customer success and operations to deliver cloud and software solutions, develop account plans, and drive renewals, upsell and cross-sell opportunities.

Qualifications

• Proven ability to manage a portfolio of customers, driving renewals and revenue growth.
• Strong commercial acumen to identify customer needs and expand solutions.
• Demonstrated capability in relationship management and stakeholder engagement.
• Experience with CRM systems, pipeline forecasting, and account performance.

Responsibilities

• Manage and grow an assigned SMB/midmarket portfolio, driving retention and revenue.
• Build relationships with customer stakeholders and act as primary contact.
• Develop and execute account plans, identifying renewal, upsell, and cross-sell opportunities.
• Drive new business growth within the segment, expanding within existing and new accounts.
• Collaborate with sales specialists, services, customer success, and operations to ensure delivery.
• Maintain pipeline visibility and provide accurate forecasts; track metrics.

Skills

Portfolio management

Renewals and upsell

CRM systems

Account planning

Stakeholder management

B2B sales

Relationship building

Forecasting & pipeline

Tools

CRM software (Salesforce)

Job description

Are you driven to build strong customer relationships while delivering consistent revenue growth across a portfolio of accounts?

Do you excel at identifying opportunities to expand business through renewals, upsell, and cross-sell strategies?

Are you motivated to combine account management with proactive new business development in a dynamic SMB and midmarket environment?

You will join SoftwareOne's SMB and Midmarket Sales team, working closely with customers, sales specialists, and delivery teams to drive growth and deliver high-quality outcomes. The team focuses on building long-term partnerships, expanding customer value, and enabling business success through cloud and software solutions.

As a Key Account Manager - SMB/Midmarket, you will manage and grow a portfolio of customers by building trusted relationships, driving recurring revenue, and identifying opportunities for expansion. You will combine strong account management capability with a proactive sales mindset to deliver consistent revenue growth and a high-quality customer experience.

Key responsibilities:

• Manage and grow an assigned portfolio of SMB and midmarket customers, driving retention, customer satisfaction, and revenue performance.
• Build and maintain strong relationships with customer stakeholders, acting as the primary point of contact across your accounts.
• Develop and execute account plans aligned to customer priorities, identifying opportunities for renewals, upsell, and cross-sell.
• Drive new business growth within the assigned segment, including expansion into existing accounts and acquisition of new customers.
• Collaborate with internal teams (sales specialists, services, customer success, and operations) to ensure successful delivery of solutions and outcomes.
• Maintain pipeline visibility and provide accurate forecasts, tracking performance metrics and taking timely action to drive results.

Are you driven to build strong customer relationships while delivering consistent revenue growth across a portfolio of accounts?

Do you excel at identifying opportunities to expand business through renewals, upsell, and cross-sell strategies?

Are you motivated to combine account management with proactive new business development in a dynamic SMB and midmarket environment?

You will join SoftwareOne's SMB and Midmarket Sales team, working closely with customers, sales specialists, and delivery teams to drive growth and deliver high-quality outcomes. The team focuses on building long-term partnerships, expanding customer value, and enabling business success through cloud and software solutions.

As a Key Account Manager - SMB/Midmarket, you will manage and grow a portfolio of customers by building trusted relationships, driving recurring revenue, and identifying opportunities for expansion. You will combine strong account management capability with a proactive sales mindset to deliver consistent revenue growth and a high-quality customer experience.

Key responsibilities:

• Manage and grow an assigned portfolio of SMB and midmarket customers, driving retention, customer satisfaction, and revenue performance.
• Build and maintain strong relationships with customer stakeholders, acting as the primary point of contact across your accounts.
• Develop and execute account plans aligned to customer priorities, identifying opportunities for renewals, upsell, and cross-sell.
• Drive new business growth within the assigned segment, including expansion into existing accounts and acquisition of new customers.
• Collaborate with internal teams (sales specialists, services, customer success, and operations) to ensure successful delivery of solutions and outcomes.
• Maintain pipeline visibility and provide accurate forecasts, tracking performance metrics and taking timely action to drive results.

Job Requirements

• Proven ability to manage a portfolio of customers, driving renewals, pipeline development, and revenue growth.
• Strong commercial acumen, with the ability to identify customer needs, position solutions, and drive business outcomes.
• Demonstrated capability in relationship management, stakeholder engagement, and strategic account planning.
• Experience working with CRM systems and managing pipeline, forecasting, and account performance.
• Strong communication, organization, and execution skills, with a proactive and results-driven approach in a fast-paced environment.
• Experience in account management, key account management, or B2B sales within a technology, services, or solutions environment.

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.