Key Account Manager

RS Components Limited (Australia); Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

RS Components Limited (Australia) is seeking a results-driven Key Account Manager to optimize sales income within an assigned territory. You will be the primary contact for customers, building strong relationships, understanding needs, and driving incremental sales.

You will proactively pursue opportunities, manage key accounts in an industrial context, and work with internal teams to deliver value-added solutions while meeting KPI targets and maintaining CRM data integrity.

Qualifications

• Over 3 years’ experience in Account Management or Strategic Business Development in industry
• Proven track record in industrial field sales (Industry/MRO/Electronics)
• Ability to exceed KPIs and deadlines, work under pressure, and take accountability

Responsibilities

• Proactively visit target customers to explore new business opportunities and upsell to achieve sales targets.
• Drive significant sales growth within assigned territory through long-term customer relationships.
• Identify customer needs and integrate value-added services into business operations.
• Maintain CRM data and sales reporting to analyze trends and KPIs.
• Use data to drive profitability and compliance with terms/SLAs.
• Collaborate across functions to ensure customer satisfaction and high NPS.
• Participate in product training, marketing campaigns, and continuous improvement projects.

Skills

Account management

Strategic business development

Negotiation

Communication

Interpersonal skills

Analytical skills

Time management

Team collaboration

Procurement knowledge

Project management

Tools

SAP

Microsoft Office

Job description

To optimize sales income from assigned territory and become the first point of contact for customers to address all their purchasing and service requirements. The primary focus is on building effective relationships within account portfolio of high opportunity accounts to gain a clear understanding of current and future needs and drive significant incremental sales.

Responsibilities

Proactively visit target customers to explore new business opportunities and perform upselling activities to achieve sales targets.

To drive significant sales growth within assigned territory through effective and long-term customer relationships

Identify customer needs and collaborate with multi-functional teams to integrate relevant value-added services profitably into business operations.

Maintain timely customer records, CRM data and sales reporting data to enable accurate analysis of business trends and KPMs, and to maximize marketing campaign outcomes.

Use financial and customer data to analyses and drive compliance to preferential terms / service level contracts and ensure profitability.

Liaise effectively across functions to ensure high customer satisfaction and raise Net Promoter Score (NPS).

Participate in product training, marketing campaigns, and continuous improvement projects.

Comply with all company policies and requirements, and complete any other duties or tasks from the company to achieve corporate and business objectives.

Requirements

Over 3 years’ experience in Account Management or Strategic Business Development and proven track record in industrial field sales, preferably in Industry / MRO / Electronics.

Ability to exceed KPIs and deadlines, work under pressure, and take accountability and initiative.

Effective negotiator and influencer with outstanding written and verbal communication skills.

Strong interpersonal skills for forming and maintaining positive relationships at all levels.

Understanding of procurement strategies within a business environment and able to articulate value solutions to deliver a great customer experience.

Results driven, with focus on profit margin.

Financial and business awareness with good analytical skills.

Strong planning, prioritization, and time management skills.

Desire to continuously learn and develop.

Collaborative, respects others, and values different opinions and perspectives.

Knowledge of SAP and Microsoft packages.

Experience working in a Matrix organization.

Project management and Automation & Control experience.

We are RS

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 830,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Join over 7,000 colleagues worldwide. Together, we can make great things happen. Aim for amazing and beyond.

For more information, please visit https://www.rsgroup.com/

Source: This is an extract from the company's own website

What can I earn as a Key Account Manager