Key Account Manager

Quadpack | Certified B Corp; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Quadpack is a global manufacturer and provider of packaging solutions for beauty brand owners, with offices worldwide including Australia. The role focuses on driving business growth by generating new sales leads, converting briefs into sales, and managing customer accounts to achieve objectives.

The candidate will proactively identify market opportunities, manage the commercial process end-to-end, and collaborate with cross-functional teams to deliver projects that meet customer expectations.

Qualifications

• Bachelor’s degree in a relevant field.
• Proven sales experience in the beauty/cosmetics industry is an advantage.
• Ownership/leadership attitude and the ability to drive solutions.
• Detail oriented, ambitious and adaptable.
• Proficient in Excel and PowerPoint.
• Experience with ERP/CRM systems (SAP C4/S4 is a plus).

Responsibilities

• Develop and grow a new customer portfolio proactively.
• Drive sales growth within existing accounts and expand product ranges.
• End-to-end commercial process from inquiry to quotations and conversion.
• Monitor and analyze monthly/annual sales KPIs.
• Prepare and manage annual customer portfolio sales budgets.
• Develop and recommend commercial agreements through benchmarking.
• Collaborate with internal teams to meet customer expectations.

Skills

New business

Account management

Sales forecasting

ERP/CRM SAP

Education

Bachelor’s degree

Tools

SAP C4/S4

Job description

Welcome to our team, here you will be able to share your knowledge, your expertise and develop yourself in the most inspiring way. We create and we learn from our mistakes by evolving every day. Our company is growing fast; this will challenge you to face international and unexpected situations on a daily basis. Are you ready to be challenged?

Who We Are

Quadpack is a global manufacturer and provider of packaging solutions for beauty brand owners. With offices in Europe, Asia, USA and Australia and a strategic network of manufacturing partners and a culture integrated with more than 25 different nationalities. We develop and manufacture standard packaging as well as customized/bespoke packs, for prestige, masstige, and mass-market customers, with specialist divisions dedicated to skincare, make-up and fragrance sectors.

The mission of this role

The mission of this role is to drive business growth by proactively generating new sales leads, converting customer briefs and enquiries into sales, and effectively managing customer accounts to ensure expectations and business objectives are consistently achieved.

Key Responsibilities

• Develop and Grow New Customer Portfolio: Proactively identify new market opportunities, prospective customers and target accounts to expand the business customer base (Increase the Base)
• Drive Sales Growth within Existing Accounts: Identify opportunities to increase customer engagement and expand on existing product ranges (Increase the Reach)
• Manage the End-to-End Commercial Process: From initial enquiry to sample requests, through to guide price submissions, quotations and successful conversion into sales
• Monitor and Analyze Sales Performance: Review and manage monthly/annual Key Performance Indicators (KPIs)
• Annual Sales Budgeting: Prepare and manage annual customer portfolio sales budgets by establishing realistic sales targets, forecasting revenue and monitoring customer performance for consideration
• Develop and Recommend Commercial Agreements: Consider and propose commercial initiatives through market benchmarking ensuring competitive and profitable business outcomes
• Collaborate and Align with Teams: Work closely with other Internal Teams (Package Development, Quality, Marketing, Category, Sourcing, Logistics) to successfully develop and deliver projects, meeting customer expectations

Requirements

• Bachelor’s Degree.
• Proven experience in sales and managing accounts within the Beauty and Cosmetics Industry – existing customer portfolio an advantage
• Ownership/Leadership Attitude: Push to learn through new challenges and lead the process for solution outcomes
• Detail orientated, ambitious and goal-oriented, optimistic and adaptable
• Excel (Basic Commercial Finance) and PowerPoint (Presentation)
• Experience with ERP/CRM systems (SAP C4/S4 will be a plus)

We are an Equal Opportunity Employer and does not discriminate on the basis of age, race, colour, sex, sexual orientation, gender identity, religion, national origin or disability. None of this gets in the way of hiring and retaining the best people.