Key Account Executive, Pet Nutrition & Care

Swisse Wellness (part of H&H Group); Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Additional leave

Bonuses

Wellness benefits

Health benefits

Hybrid working

Social activities

Job summary

Swisse Wellness, part of H&H Group, is seeking a driven Key Account Executive to grow our Pet Nutrition and Care brand by developing strong relationships with key accounts. You will influence trade plans, manage promotions, and drive performance across customer partnerships.

You will work in a fast-paced, collaborative team, with exposure to multiple disciplines and opportunities to shape strategic account plans and category growth.

Qualifications

• Minimum 2+ years in business development, account management or category management.
• Tertiary degree in a related field (Business, Commerce, Analytics, Marketing).
• Demonstrated commercial acumen with growth and customer engagement focus.
• Proven ability to meet targets and KPIs with customers.
• Ability to build strong customer relationships and plans.
• Strong data analysis skills and familiarity with category data tools.
• Experience negotiating contracts for mutual benefit.
• Familiarity with the pet nutrition/CPG industry and customer needs.

Responsibilities

• Maximise promotional and trade plan effectiveness within guardrails.
• Deliver key projects to improve business efficiency for accounts and brand.
• Coordinate promotional submissions and related admin processes.
• Conduct account performance analysis to drive decisions.
• Prepare data for category reviews to support JBPs.
• Perform competitor analysis to identify market trends and opportunities.
• Manage and resolve customer claims ensuring compliance and timeliness.
• Strengthen customer relationships and cross‑functional collaboration.
• Assist in developing and executing strategic account plans for growth.
• Track investments and ensure commercial effectiveness and compliance.

Skills

Business development

Account management

Customer facing

Category management

Data analysis

Excel skills

Education

Bachelor degree in Business/Commerce/Analytics/Marketing

Tools

Salesforce

CRM software

Job description

With 3,400+ team members globally, we focus on premium, science‑backed nutrition across Baby, Adult, and Pet categories, spanning seven international brands.

We’re a passionate, collaborative team working in a fast‑paced and dynamic environment, inspired by #PurposeLedCareers and focused on making a positive impact worldwide.

We’re committed to our customers, community, and environment, and to creating an inclusive workplace where everyone feels valued and empowered. Our total rewards include additional leave, bonuses, wellness and health benefits, hybrid working, as well as social activities.

What this means for you

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life‑changing experience as you step into an environment that moves quickly and presents new challenges daily.

Your role within the team

We are looking for a driven Key Account Executive to help grow our Pet Nutrition and Care brand by building strong relationships with new and existing key accounts. This is an exciting opportunity to make a meaningful impact on our customer partnerships and the overall performance of the team.

Key responsibilities include:

• Maximise the effectiveness of the promotional and trade plan through ongoing optimisation of trade spend within approved guardrails.


• Identify and deliver key projects that unlock business efficiency for both the key account and Zesty Paws business


• Coordinate and manage all aspects of promotional submissions and related administration processes.


• Conduct account performance analysis and reporting to inform decision‑making and drive continuous improvement.


• Prepare and analyse data for category reviews to support joint business planning.


• Perform competitor analysis to identify market trends and opportunities.


• Manage and process customer claims efficiently to ensure timely resolution and compliance.


• Support and strengthen customer relationships, contributing to improved ways of working and collaboration.


• Assist in the development and execution of strategic account plans aligned to growth objectives and customer value creation, including portfolio ranging and promotional programming.


• Track investment and manage customer claims efficiently to ensure commercial effectiveness, timely resolution, and compliance.

Desired Skills & Experience

We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results.

To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:

• 2+ years experience in business development management, account management / customer facing or category management


• Tertiary degree in a related field (e.g., Business, Commerce, Analytics, Marketing)


• Demonstrated commercial acumen with a relentless, proactive focus on growth and customer engagement


• Demonstrated ability to deliver ambitious targets and KPIs


• A proven ability to develop strong relationships and business plans with customers


• Strong Excel and data analysis skills, including an understanding of category data analysis tools and techniques


• Exposure in negotiating contracts and agreements, with a focus on achieving mutually beneficial outcomes


• Familiarity with the industry, including market trends, competitive landscape, and customer needs.

H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.