Karalee on Preston - Duty Manager

Revel Enterprises Pty Ltd; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff meals on shift

Staff discounts across group

Job summary

The Karalee on Preston in Como, Western Australia, seeks an experienced Duty Manager to lead bar and floor operations, ensuring guest satisfaction and compliance with liquor laws. You will report to the Venue Manager and drive service excellence across shifts.

Applicants should bring at least 2 years in a supervisory role, strong leadership and communication skills, and a willingness to coach staff in upselling and product knowledge.

Qualifications

• At least 2 years’ experience in a supervisory or duty management role in a high-volume hospitality venue.
• Proven experience leading, training and motivating a team.
• Service is at the heart of everything you do.
• A positive and respectful management style.
• Excellent communication, multi-tasking and problem-solving skills.
• Availability to work a rotating roster including nights, weekends and public holidays.
• Current WA RSA and Approved Manager approval (or willingness to obtain).
• Food Safety Supervisor or First Aid certificate, and experience with POS, booking and rostering systems would be an advantage

Responsibilities

• Leading service in the bar and on the floor, setting the pace and standard for the team.
• Handling guest feedback and service recovery promptly and professionally.
• Managing bookings, functions and table flow, working closely with the kitchen.
• Briefing, training and coaching staff in service, product knowledge and upselling.
• Ensuring responsible service of alcohol and full compliance with WA liquor licensing.
• Opening and closing procedures, cash-up, labour management on shift and stock control.
• Supporting the Venue Manager with recruitment, induction and rostering

Skills

Leadership

Training

Communication

Problem solving

Multi-tasking

Guest service

Education

Food Safety Supervisor

First Aid certificate

WA RSA

Approved Manager approval

Tools

POS

Booking systems

Rostering systems

Job description

The Karalee on Preston sits in Como overlooking the Swan River. It is known for its friendly, relaxed atmosphere and excellent tavern-style food, and is open for lunch and dinner seven days, seating approximately 120 guests.

The Karalee is a multiple AHA award winner, taking out WA's Best Steak Sandwich in 2014, 2017 and 2019, and WA's Best Casual Dining Pub in 2016 and 2018.

The role

Due to continued strong growth, we are looking for an experienced Duty Manager to join our leadership team. Reporting to the Venue Manager, you will lead the bar and floor on shift, act as Approved Manager under our liquor licence, and make sure every guest leaves happy.

Your key responsibilities will include:

• Leading service in the bar and on the floor, setting the pace and standard for the team
• Handling guest feedback and service recovery promptly and professionally
• Managing bookings, functions and table flow, working closely with the kitchen
• Briefing, training and coaching staff in service, product knowledge and upselling
• Ensuring responsible service of alcohol and full compliance with WA liquor licensing
• Opening and closing procedures, cash-up, labour management on shift and stock control
• Supporting the Venue Manager with recruitment, induction and rostering

About you

• At least 2 years’ experience in a supervisory or duty management role in a high-volume hospitality venue
• Proven experience leading, training and motivating a team
• Service is at the heart of everything you do
• A positive and respectful management style
• Excellent communication, multi-tasking and problem-solving skills
• Availability to work a rotating roster including nights, weekends and public holidays
• A current WA RSA and Approved Manager approval (or willingness to obtain)
• Food Safety Supervisor or First Aid certificate, and experience with POS, booking and rostering systems, would be an advantage

What we offer

• Valuable input into processes, procedures and training
• Staff meals on shift and staff discounts across our group bottle shops
• The chance to work with and learn from some of the best in the industry
• Management and owners who back new ideas and professional growth

Applicants must have the right to work in Australia. Only shortlisted candidates will be contacted.