Junior Systems Analyst — From Helpdesk to Systems Expert

Zynet Pty Ltd; Melbourne; Vor Ort; AUD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

On-site parking

Modern office facilities

Regular social events

Zusammenfassung

Zynet Pty Ltd in Melbourne is seeking a capable Level 1 Systems Analyst to join our growing technical team. This role moves beyond frontline Helpdesk support, taking ownership of incidents across Windows, cloud, networking and server environments, with guidance from Level 2/3 engineers.

You may become Primary Technician for selected clients and will build trusted relationships while contributing to knowledge sharing and service improvements.

Jobbeschreibung

Zynet is a Melbourne-based Managed Services Provider with more than 20 years of experience delivering reliable, secure and innovative IT solutions to organisations across a range of industries.

With a strong focus on managed IT services, supported by our cybersecurity expertise, we combine technical capability, mature processes and a genuine commitment to delivering reliable, proactive and responsive support for our clients.

We’re continuing to invest in our people, technology and services as we grow and we’re looking for talented people to grow with us.

About the Role

We’re looking for a capable and motivated Level 1 Systems Analyst to join our growing technical team.

This role is suited to an IT professional with experience in technical support or systems administration who is ready to move beyond frontline Helpdesk support and take greater ownership of technical issues.

As a Level 1 Systems Analyst, you’ll investigate, diagnose and resolve technical issues across a broad range of desktop, cloud, networking, server, security and backup technologies. You’ll act as an escalation point for Helpdesk Analysts, take ownership of tickets requiring further investigation, and work closely with Level 2 and Level 3 technical specialists when more complex issues arise.

Depending on your experience and capability, you may also become the Primary Technician for selected smaller Zynet clients. In this capacity, you’ll develop a strong understanding of the client’s business and technology environment, build trusted relationships with key contacts, and provide appropriate technical advice and recommendations.

You’ll work alongside an experienced technical team in an environment that values Diligence, Visionary thinking, Authenticity and Composure.

What You’ll Do

Investigate, diagnose and resolve technical incidents and service requests

Act as an escalation point for Helpdesk Analysts and provide technical guidance

Take ownership of tickets through to resolution or appropriate escalation

Provide technical support across Windows, Microsoft 365, Windows Server, networking, backup, security, hardware and macOS

Monitor tickets and help ensure client SLAs are consistently met

Maintain accurate technical documentation, ticket notes and customer information

Assist with client onboarding, technical projects, system audits and implementation activities

Provide technical input into customer recommendations and quotation preparation

Develop strong knowledge of assigned customer environments and, where applicable, act as a Primary Technician

Build professional customer relationships and provide appropriate technical advice

Contribute to knowledge sharing, process improvements and ongoing service development

Participate in ongoing technical training and professional development

What You’ll Bring

Experience in an IT support or systems administration environment

Strong customer service, communication and organisational skills

Strong troubleshooting and problem-solving capability

Good working knowledge of Windows desktop environments and Microsoft 365

Understanding of Active Directory, Windows networking services and basic networking concepts

Understanding of PC hardware and troubleshooting

Strong attention to detail in technical documentation and ticket management

Ability to manage competing priorities, take ownership and recognise when escalation is required

A proactive, solution-focused and professional approach

Ability to remain composed when dealing with challenging technical or customer situations

A willingness to continually develop your technical skills

A strong team orientation and willingness to support colleagues

The following would be advantageous:

Experience working within a Managed Service Provider environment

Experience with Ticketing Systems and Remote Monitoring and Management platforms

Microsoft certifications

Sophos certification or experience

ITIL knowledge or certification

Experience with backup platforms

Experience administering Microsoft 365

Experience with Windows Server

Experience with networking and wireless technologies

Experience acting as a technical contact for customers

Experience participating in client reviews or technical consulting

Exposure to cybersecurity technologies and security incident handling

Experience with mobile device management solutions

Why Join Zynet?

Join a collaborative, tight-knit technical team with a strong learning culture

Work across a broad range of enterprise-grade technologies including Microsoft 365, ConnectWise, Kaseya, Sophos, backup and networking platforms

Develop your technical skills across infrastructure, cloud, networking and cybersecurity

Take the next step beyond Helpdesk and build your capability as a Systems Analyst

Access ongoing training and support for industry certifications

Develop direct relationships with clients and become a trusted technical contact

Gain exposure to customer environments, technical consulting and project work

Work alongside experienced Level 2 and Level 3 engineers and technical specialists

Build a pathway towards Level 2 Systems Engineer and Level 3 Systems Engineer / Senior Technical Specialist roles

Be part of a growing cybersecurity practice and explore future opportunities for specialisation

Modern office facilities, breakout spaces, stocked kitchen, pool table, table tennis table and coffee machine

Regular BBQs, team breakfasts and social events

On-site parking

Supportive, down-to-earth leadership

The Level 1 Systems Analyst role provides a structured pathway for continued technical development at Zynet, with progression based on demonstrated technical capability, problem-solving ability, customer management, accountability, professional development and contribution to the wider team.

Ready to Apply?

If you’re an IT professional who enjoys solving technical problems, taking ownership of issues and working directly with customers, we’d love to hear from you.

This is an opportunity to build your technical capability across a broad range of technologies while developing your career within an experienced and growing Managed Services team.

Please include the following in your application:

Confirmation of your right to work in Australia

Your years of IT support or systems administration experience

Your current IT qualifications and certifications, if any

A brief overview of your experience with Microsoft 365, Windows Server, networking or other relevant technologies

Confirmation of whether you hold a valid Australian driver’s licence and have access to a vehicle

Your availability for occasional after-hours or weekend work

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