Junior Service Desk Analyst (Casual)

Camden Council; Sydney; On-site; AUD 6,064,000 - 6,947,000; Part time

Job summary

Camden Council in Sydney is seeking a casual IT service desk support officer to assist with a hardware rollout across the organisation. You will help staff with setting up replacement laptops, logging into systems and ensuring devices are ready for use.

Working in the Digital, Innovation and Technology Branch, you will provide high-volume, customer-focused support and contribute to a Council-wide technology project while gaining valuable frontline experience in a collaborative team.

Qualifications

• Demonstrated experience in service desk support and incident management.
• Strong customer service skills and ability to handle challenging users.
• Experience in high-volume IT support with prioritisation.
• Proven collaboration skills with stakeholders.
• Tertiary qualifications in Information Technology or equivalent.
• Industry certifications in ITIL Framework.
• Basic training in Cyber Security, Networking or Microsoft technologies.
• General experience supporting Local Government core applications.
• Vendor/industry certifications are advantageous.

Responsibilities

• Roll out replacement laptops and other hardware to staff.
• Assist employees with setting up and logging into Council systems.
• Ensure equipment is ready for use and documented.
• Provide high-volume, customer-focused IT support during rollout.
• Collaborate with IT Service Delivery and other teams to resolve issues.

Skills

Service desk support

Customer service

Incident management

Communication

Education

Tertiary qualifications in Information Technology or equivalent

Tools

ITIL Framework

Microsoft technologies

Cyber Security basics

Job description

SALARY: $44.02 – 50.43 ph + casual loading + super

Work Type:Casual

Come join an organisation with endless opportunities, wherepeople choose to work because they are inspired by the chance to shape,influence and grow a community. An exciting casual opportunity has arisen tojoin our Digital, Innovation and Technology Branch and support Council’shardware rollout project.
Working alongside the IT Service Delivery team, you willplay a hands-on role in the rollout of replacement laptops and other hardwareto staff across Council. You will assist employees with setting up and checkingtheir replacement devices, logging into Council systems and ensuring equipmentis ready for use.
This role is ideal for someone with strong customer serviceskills, who is organised, approachable and comfortable supporting staffthroughout the rollout process.
Don’t miss out on the opportunity to contribute to animportant Council-wide technology project while gaining practical experiencewithin a collaborative and customer-focused team.

• Demonstrated experiencein service desk support including efficient management of incidents andeffective issue resolution including relevantqualifications orequivalent
• Strong customer serviceskills including the ability to capture and collate information fromvarious sources, prepare reports, deal with challenging customers andachieving outcomes
• Demonstrated experienceworking in a high volume and demanding support environment with a capacityto prioritise competing demands and achieve results with a customerfocused approach
• Proven collaborationskills with a demonstrated ability to build and maintain relationshipswith customers and stakeholders
• Tertiary qualificationsin Information Technology or equivalent
• Industry certificationsin ITIL Framework
• Basic training orcertifications in Cyber Security, Networking or Microsoft technologies
• General operationalexperience in supporting Local Government core applications
• Any applicableVendor/industry certifications.

Further Information:Mike Curran, Team Leader IT Service Delivery on 02 4653 3517

Closing Date for above position:28/09/2026