Junior Service Desk Analyst (Casual)

Careers at Council; Camden; On-site; AUD 61,000 - 69,000; Part time

Job summary

Council is seeking a casual IT Service Desk professional to support the rollout of replacement laptops and other hardware across staff. You will assist users with setup, login, and system readiness to ensure a smooth hardware transition.

The role emphasizes strong customer service, organisation, and the ability to work in a collaborative IT team delivering a key technology project for the organisation.

Qualifications

• Experience in service desk support with incident management and effective issue resolution.
• Experience in level 1 service desk capacity and customer-facing support.
• Strong customer service skills, ability to capture and report information.
• Ability to prioritise in a high-volume support environment with a customer focus.
• Ability to collaborate with customers and stakeholders.

Responsibilities

• Assist staff with setting up replacement laptops and hardware.
• Log into Council systems and ensure devices are ready for use.
• Support hardware rollout across staff and document status.

Skills

Service desk support

Incident management

Customer service

Reporting

ITIL framework

Education

Tertiary IT qualification

Tools

Cyber Security

Networking

Microsoft technologies

Job description

SALARY: $44.02 - 50.43 ph + casual loading + super

Work Type: Casual

Come join an organisation with endless opportunities, where people choose to work because they are inspired by the chance to shape, influence and grow a community. An exciting casual opportunity has arisen to join our Digital, Innovation and Technology Branch and support Council's hardware rollout project.

Working alongside the IT Service Delivery team, you will play a hands-on role in the rollout of replacement laptops and other hardware to staff across Council. You will assist employees with setting up and checking their replacement devices, logging into Council systems and ensuring equipment is ready for use.

This role is ideal for someone with strong customer service skills, who is organised, approachable and comfortable supporting staff throughout the rollout process.

Don't miss out on the opportunity to contribute to an important Council-wide technology project while gaining practical experience within a collaborative and customer-focused team.

• Demonstrated experience in service desk support including efficient management of incidents and effective issue resolution including relevant qualifications or equivalent
• Proven experience providing support in a level 1 service desk capacity
• Strong customer service skills including the ability to capture and collate information from various sources, prepare reports, deal with challenging customers and achieving outcomes
• Demonstrated experience working in a high volume and demanding support environment with a capacity to prioritise competing demands and achieve results with a customer focused approach
• Proven collaboration skills with a demonstrated ability to build and maintain relationships with customers and stakeholders
• Tertiary qualifications in Information Technology or equivalent
• Industry certifications in ITIL Framework
• Basic training or certifications in Cyber Security, Networking or Microsoft technologies
• General operational experience in supporting Local Government core applications
• Any applicable Vendor/industry certifications.

Further Information: Mike Curran, Team Leader IT Service Delivery on 02 4653 3***

Closing Date for above position: 28/09/2026