Junior Service Desk Analyst (Casual)

Camden Council; Camden; On-site; AUD 61,000 - 69,000; Full time

Job summary

Camden Council in New South Wales is seeking a Junior Service Desk Analyst on a casual basis to support the rollout of replacement laptops and hardware across the organisation.

You will work with IT Service Delivery, assist staff with setup, logins, and access, and contribute to incident management in a busy service desk while upholding security standards and working closely with staff and stakeholders.

Qualifications

• Demonstrated service desk experience with incident management.
• Tertiary IT qualifications or equivalent.
• ITIL/Cyber Security/Networking/Microsoft certifications are desirable.

Responsibilities

• Rollout and support of replacement laptops and hardware across Council.
• Assist staff with setup and logins and ensure devices are ready for use.
• Provide high-quality customer service in a busy service desk environment.
• Capture, collate information, and prepare reports for stakeholders.
• Build and maintain relationships with customers and internal teams.
• Support Local Government core applications and IT security basics.

Skills

Customer service

Incident management

High-volume support

Relationship building

Education

Information Technology or equivalent

ITIL Framework certification

Tools

ITIL

Cyber Security

Networking

Microsoft technologies

Job description

SALARY: $44.02 – 50.43 ph + casual loading + super

Work Type:Casual

Come join an organisation with endless opportunities, wherepeople choose to work because they are inspired by the chance to shape,influence and grow a community. An exciting casual opportunity has arisen tojoin our Digital, Innovation and Technology Branch and support Council’shardware rollout project.

Working alongside the IT Service Delivery team, you willplay a hands-on role in the rollout of replacement laptops and other hardwareto staff across Council. You will assist employees with setting up and checkingtheir replacement devices, logging into Council systems and ensuring equipmentis ready for use.

This role is ideal for someone with strong customer serviceskills, who is organised, approachable and comfortable supporting staffthroughout the rollout process.

Don’t miss out on the opportunity to contribute to animportant Council-wide technology project while gaining practical experiencewithin a collaborative and customer-focused team.

Demonstrated experiencein service desk support including efficient management of incidents andeffective issue resolution including relevantqualifications orequivalent

Strong customer serviceskills including the ability to capture and collate information fromvarious sources, prepare reports, deal with challenging customers andachieving outcomes

Demonstrated experienceworking in a high volume and demanding support environment with a capacityto prioritise competing demands and achieve results with a customerfocused approach

Proven collaborationskills with a demonstrated ability to build and maintain relationshipswith customers and stakeholders

Tertiary qualificationsin Information Technology or equivalent

Industry certificationsin ITIL Framework

Basic training orcertifications in Cyber Security, Networking or Microsoft technologies

General operationalexperience in supporting Local Government core applications

Any applicableVendor/industry certifications.

Further Information:Mike Curran, Team Leader IT Service Delivery on 02 4653 3***

Closing Date for above position:21/09/2026

Junior Service Desk Analyst (Casual)

SALARY: $44.02 – 50.43 ph + casual loading + super

Work Type:Casual

Come join an organisation with endless opportunities, wherepeople choose to work because they are inspired by the chance to shape,influence and grow a community. An exciting casual opportunity has arisen tojoin our Digital, Innovation and Technology Branch and support Council’shardware rollout project.

Working alongside the IT Service Delivery team, you willplay a hands-on role in the rollout of replacement laptops and other hardwareto staff across Council. You will assist employees with setting up and checkingtheir replacement devices, logging into Council systems and ensuring equipmentis ready for use.

This role is ideal for someone with strong customer serviceskills, who is organised, approachable and comfortable supporting staffthroughout the rollout process.

Don’t miss out on the opportunity to contribute to animportant Council-wide technology project while gaining practical experiencewithin a collaborative and customer-focused team.

Demonstrated experiencein service desk support including efficient management of incidents andeffective issue resolution including relevantqualifications orequivalent

Strong customer serviceskills including the ability to capture and collate information fromvarious sources, prepare reports, deal with challenging customers andachieving outcomes

Demonstrated experienceworking in a high volume and demanding support environment with a capacityto prioritise competing demands and achieve results with a customerfocused approach

Proven collaborationskills with a demonstrated ability to build and maintain relationshipswith customers and stakeholders

Tertiary qualificationsin Information Technology or equivalent

Industry certificationsin ITIL Framework

Basic training orcertifications in Cyber Security, Networking or Microsoft technologies

General operationalexperience in supporting Local Government core applications

Any applicableVendor/industry certifications.

Further Information:Mike Curran, Team Leader IT Service Delivery on 02 4653 3***

Closing Date for above position:21/09/2026