Casual IT Service Desk Analyst - Hardware Rollout Support

Careers at Council; Camden; On-site; AUD 61,000 - 69,000; Part time

Job summary

Council is seeking a casual IT Service Desk professional to support the rollout of replacement laptops and other hardware across staff. You will assist users with setup, login, and system readiness to ensure a smooth hardware transition.

The role emphasizes strong customer service, organisation, and the ability to work in a collaborative IT team delivering a key technology project for the organisation.

Qualifications

• Experience in service desk support with incident management and effective issue resolution.
• Experience in level 1 service desk capacity and customer-facing support.
• Strong customer service skills, ability to capture and report information.
• Ability to prioritise in a high-volume support environment with a customer focus.
• Ability to collaborate with customers and stakeholders.

Responsibilities

• Assist staff with setting up replacement laptops and hardware.
• Log into Council systems and ensure devices are ready for use.
• Support hardware rollout across staff and document status.

Skills

Service desk support

Incident management

Customer service

Reporting

ITIL framework

Education

Tertiary IT qualification

Tools

Cyber Security

Networking

Microsoft technologies

Job description

Council is seeking a casual IT Service Desk professional to support the rollout of replacement laptops and other hardware across staff. You will assist users with setup, login, and system readiness to ensure a smooth hardware transition.

The role emphasizes strong customer service, organisation, and the ability to work in a collaborative IT team delivering a key technology project for the organisation.