Application Support Analyst

MCJ Appointments; Canterbury-Bankstown; On-site; AUD 67,000 - 95,000; Full time

Benefits offered by this job

Fortnightly pay cycle

Wellbeing program

Dedicated consultants

Be recognised as part of the team

Job summary

MCJ Appointments is seeking an experienced Senior Applications Support Analyst to support a large local government organisation. This role provides Level 2 support for a broad portfolio of corporate applications, investigating complex issues, administering user access, and monitoring performance.

You will work within the ICT Technical Operations team to maintain systems, contribute to enhancements and ensure security and compliance.

Qualifications

• Tertiary ICT qualifications or extensive relevant experience.
• Substantial experience maintaining and supporting corporate applications.
• Experience with ERP, GIS, EDRMS, property, customer request, website, facilities or library systems.
• Strong knowledge of Microsoft 365, Windows 10/11, Citrix, Active Directory and cloud technologies.
• Experience within a service desk or customer-facing ICT environment.
• Knowledge of incident, problem and change management processes.
• Strong analytical, prioritisation and stakeholder communication skills.
• The ability to explain technical solutions clearly to non-technical users.
• A current Class C driver’s licence.
• Project management qualifications and previous public-sector experience will be highly regarded.

Responsibilities

• Diagnose and resolve complex corporate application issues.
• Provide Level 2 escalation support to the ICT service desk.
• Manage application accounts, user access and permissions.
• Prioritise incidents, problems, changes and service requests within SLAs.
• Monitor system performance and application availability.
• Maintain technical documentation and record solutions.
• Assist with application development, upgrades and enhancements.
• Work collaboratively with internal ICT teams, vendors and business stakeholders.
• Provide professional support to technical and non-technical users.
• Ensure application support activities meet ICT security and compliance requirements.

Skills

Corporate apps support

Troubleshooting

Service management

Stakeholder communication

Education

Tertiary ICT qualifications

Tools

Microsoft 365

Windows 10/11

Citrix

Active Directory

Cloud technologies

Job description

• 3 month contract with possible extension
• $58.59 per hour + Super

• Local Council
• 3 month contract with possible extension
• $58.59 per hour + Super

MCJ Appointments is seeking an experienced Senior Applications Support Analyst to support a large local government organisation. This is an excellent opportunity for an ICT professional with strong corporate application support, troubleshooting and service management experience.

The role Working within the ICT Technical Operations team, you will provide Level 2 support for a broad portfolio of corporate applications. You will investigate complex issues, administer user access, monitor application performance and contribute to system maintenance, enhancements and continuous improvement.

Key duties

• Diagnose and resolve complex corporate application issues.
• Provide Level 2 escalation support to the ICT service desk.
• Manage application accounts, user access and permissions.
• Prioritise incidents, problems, changes and service requests within SLAs.
• Monitor system performance and application availability.
• Maintain technical documentation and record solutions.
• Assist with application development, upgrades and enhancements.
• Work collaboratively with internal ICT teams, vendors and business stakeholders.
• Provide professional support to technical and non-technical users.
• Ensure application support activities meet ICT security and compliance requirements.

About you

You will bring:

• Tertiary ICT qualifications or extensive relevant experience.
• Substantial experience maintaining and supporting corporate applications.
• Experience with at least two major application areas, such as ERP, GIS, EDRMS, property, customer request, website, facilities or library systems.
• Strong knowledge of Microsoft 365, Windows 10/11, Citrix, Active Directory and cloud technologies.
• Experience within a service desk or customer-facing ICT environment.
• Knowledge of incident, problem and change management processes.
• Strong analytical, prioritisation and stakeholder communication skills.
• The ability to explain technical solutions clearly to non-technical users.
• A current Class C driver’s licence.

Project management qualifications and previous public-sector experience will be highly regarded.

At MCJ Appoitments, we value our team members highly. In addition to the benefits of your new employer, we offer you:

• A fortnightly pay cycle giving you access to your wages sooner rather than later
• A free Workplace Wellbeing Program which will provide you and your family with access to professional support services
• Dedicated consultants to give you all-around support
• Be recognised as part of the team, and not just a number

At MCJ Appointments we strive to create a place where everyone belongs, is valued, and has equal opportunity.

We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with a disability.