Hybrid Service Desk Analyst – Entry-Level ICT Support

eHealth NSW; St Leonards; Hybrid; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Hybrid and flexible working

Allocation day off per month

Salary packaging

Career development

Wellbeing initiatives (FitnessPassport

Job summary

eHealth NSW in St Leonards is seeking a Junior Service Desk Analyst to keep essential healthcare applications running smoothly. The role offers hybrid work, temporary full-time status for up to 12 months with potential extension, and a competitive starting salary from 61,743 AUD plus 12% super and 17.5% annual leave loading.

You will handle first-level ICT support, incident logging, and documentation while delivering patient-centred service.

Qualifications

• Customer-focused, organised and keen to develop ICT skills in a public sector environment.
• Strong interest in ICT and service desk support.
• Basic knowledge of Windows operating systems, Microsoft 365 and enterprise applications.
• Clear communication and a professional phone manner.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team and follow established processes.

Responsibilities

• Providing first-level ICT support via phone, email, and service management tools.
• Logging, prioritising, and resolving incidents and requests in accordance with SLAs.
• Troubleshooting basic hardware, software, and application issues.
• Supporting user access, password resets, and onboarding/offboarding processes.
• Escalating complex issues to specialist teams as required.
• Maintaining accurate documentation and contributing to knowledge articles.
• Delivering professional, patient-centred customer service aligned to NSW Health values.

Skills

Customer-focused

ICT interest

Windows basics

Microsoft 365

Enterprise apps

Clear communication

Problem solving

Team player

Job description

eHealth NSW in St Leonards is seeking a Junior Service Desk Analyst to keep essential healthcare applications running smoothly. The role offers hybrid work, temporary full-time status for up to 12 months with potential extension, and a competitive starting salary from 61,743 AUD plus 12% super and 17.5% annual leave loading.

You will handle first-level ICT support, incident logging, and documentation while delivering patient-centred service.