Junior It Support & Operations Officer

Blacks Transport (Qld) Pty Ltd; Brisbane; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Superannuation

Job summary

Blacks Transport (Qld) Pty Ltd in Brisbane is seeking a Junior IT Support & Operations Officer to assist employees with everyday IT issues, manage devices, and support technology across offices, warehouse and transport operations.

You will join an experienced IT team, learn to troubleshoot Windows, Microsoft 365, printers and network connectivity, and progressively take ownership of routine tasks while contributing to IT projects and process improvements.

Qualifications

• Has strong customer service skills and communicates clearly with people of all technical abilities.

Responsibilities

• Help employees resolve everyday IT problems by phone, email and face-to-face.

Skills

Customer service

Problem solving

Ownership of tasks

Organised

Prioritisation

Tools

Microsoft 365

Active Directory/Entra ID

Intune

Android devices

Printers

Networking

Helpdesk systems

Job description

Build your IT career through practical experience

If you have a solid grounding in technology, enjoy helping people and are ready to take responsibility for your work, this position offers an opportunity to develop your skills in an experienced IT team.

Blacks Transport is seeking a Junior IT Support & Operations Officer to support our employees and help manage the technology used across our offices, warehouse and transport operations.

You may already be working in a junior IT role, have recently completed relevant study, or have developed practical technical skills through your own projects. We’re interested in your ability, your approach to customer service and your willingness to learn.

What you’ll work on

• Help employees resolve everyday IT problems by phone, email and face-to-face.
• Troubleshoot Windows computers, Microsoft 365, printers and connectivity.
• Prepare and support mobile devices, tablets and handheld scanners.
• Set up computers and equipment for new employees.
• Perform routine account administration within approved procedures.
• Manage helpdesk requests and maintain communication until issues are resolved.
• Keep equipment records and device allocations accurate.
• Help maintain spare equipment, organise repairs and improve support documentation.
• Contribute to maintenance, deployments and IT projects as your skills develop.

The variety extends beyond the office. You’ll see how technology is used throughout the business and learn why a scanner issue can sometimes need attention before a desktop request.

The qualities we value

Technical knowledge matters, but effective support also depends on how you work with people.

We're looking for someone who:

Has strong customer service skills and communicates clearly with people of all technical abilities.

Enjoys problem-solving and takes a logical, practical approach to troubleshooting.

Takes ownership of tasks, follows through and pays attention to detail.

Is reliable, organised and able to manage competing priorities.

Shows initiative, knows when to ask for help and is eager to learn.

Enjoys hands-on technical work and is comfortable following established procedures.

Experience with Microsoft 365, Active Directory or Entra ID, Intune, Android devices, printers, networking or helpdesk systems would be helpful. You don’t need to arrive knowing every platform.

Customer service experience from another industry is also valuable, particularly where you’ve helped people resolve problems under pressure.

You’ll receive practical guidance from experienced IT colleagues and progressively take ownership of routine support and device management.

As your capability develops, there will be opportunities to broaden your technical knowledge and contribute to operational improvements and projects. Additional responsibilities will reflect your progress and the needs of the business.

About Blacks Transport

Blacks Transport started with one truck in 1995 and now has more than 200 trucks and trailers operating across Queensland. With depots across the state, IT plays a big part in keeping everything connected and moving.

The details

• Brisbane-based (Park Ridge), onsite five days per week.
• Full-time, Monday to Friday.
• $65,000-$70,000 plus superannuation, depending on experience and capability.
• Working hours: 10am-6pm (initial training hours will be 8:30am-4:30pm).

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How much notice are you required to give your current employer?

Your solution for Warehousing & Distribution throughout QLD & Northern NSW. Since starting the family owned & operated business in 1995, Blacks has always had the vision to offer freight services throughout Queensland. Over the years Blacks has kept its original clients happy while bringing on new clients and expanding the areas we offer nationally. Now 25+ years on, Blacks are distributing throughout Queensland, Northern New South Wales and other major cities on a daily basis. Moving over 800 tonne daily across our vehicles & network, Blacks can easily cater to your companies requirements.

Your solution for Warehousing & Distribution throughout QLD & Northern NSW. Since starting the family owned & operated business in 1995, Blacks has always had the vision to offer freight services throughout Queensland. Over the years Blacks has kept its original clients happy while bringing on new clients and expanding the areas we offer nationally. Now 25+ years on, Blacks are distributing throughout Queensland, Northern New South Wales and other major cities on a daily basis. Moving over 800 tonne daily across our vehicles & network, Blacks can easily cater to your companies requirements.