IT Support & Operations Associate

Blacks Transport (Qld); Brisbane; On-site; AUD 65,000 - 70,000; Full time

Job summary

Blacks Transport is seeking a Junior IT Support & Operations Officer to support our employees and help manage the technology used across our offices, warehouse and transport operations.

You’ll work with Windows, Microsoft 365, printers and connectivity; set up devices for new staff; handle helpdesk requests; and contribute to IT deployments and projects as your skills grow. The position runs five days per week, with hours 10am-6pm (training 8:30am-4:30pm). Salary $65,000-$70,000 plus super.

Qualifications

• Strong customer service skills and clear communication with people of all technical abilities.
• Problem-solving with a logical, practical approach to troubleshooting.
• Takes ownership of tasks, follows through and pays attention to detail.
• Reliable and organised with ability to manage competing priorities.
• Initiative and eagerness to learn; comfortable with hands-on IT work.
• Experience with Microsoft 365, Active Directory/Entra ID, Intune, Android devices, printers, networking or helpdesk systems would be helpful.

Responsibilities

• Help employees resolve everyday IT problems by phone, email and face-to-face.
• Troubleshoot Windows computers, Microsoft 365, printers and connectivity.
• Prepare and support mobile devices, tablets and handheld scanners.
• Set up computers and equipment for new employees.
• Perform routine account administration within approved procedures.
• Manage helpdesk requests and maintain communication until issues are resolved.
• Keep equipment records and device allocations accurate.
• Help maintain spare equipment, organise repairs and improve support documentation.
• Contribute to maintenance, deployments and IT projects as your skills develop.

Skills

Customer service

Problem solving

Communication

Ownership

Reliability

Organisation

Initiative

Hands-on IT work

Tools

Microsoft 365

Active Directory / Entra ID

Intune

Android devices

Printers

Networking

Helpdesk systems

Job description

Blacks Transport is seeking a Junior IT Support & Operations Officer to support our employees and help manage the technology used across our offices, warehouse and transport operations.

You’ll work with Windows, Microsoft 365, printers and connectivity; set up devices for new staff; handle helpdesk requests; and contribute to IT deployments and projects as your skills grow. The position runs five days per week, with hours 10am-6pm (training 8:30am-4:30pm). Salary $65,000-$70,000 plus super.