Junior IT Service Desk Operator - Hybrid Work & Growth

Capricorn; Western Australia; Hybride; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

14 weeks parental leave (paid)

2 extra paid leave days

Wellbeing programs (WHEREFIT, Perkbox)

Learning & development opportunities

Purchased leave, salary continuance, &

Résumé du poste

Capricorn is seeking a Junior IT Service Desk Operator to resolve hardware and software issues with a strong focus on user satisfaction. The role emphasizes clear communication, empathy, and efficient incident handling using ITSM tools.

The successful candidate will support cross-functional teams, contribute to knowledge bases, and participate in ongoing service improvements and major projects within a hybrid work model.

Qualifications

• Bachelor's degree or equivalent provides a solid IT foundation.
• CompTIA A+ demonstrates core hardware/software knowledge.
• ITIL Foundation shows best practices in IT service management.

Responsabilités

• Provide exceptional user support with clear explanations and empathy.
• Resolve hardware and software issues, prioritising user satisfaction.
• Utilise ITSM tools to manage incidents and requests within SLAs.
• Collaborate with cross-functional teams to improve systems and processes.
• Engage in proactive problem solving and data analysis on major projects.
• Create and maintain knowledge base articles and troubleshooting guides.

Connaissances

Customer service

Technical aptitude

Troubleshooting

ITSM awareness

Problem solving

Documentation

Cross-functional collaboration

Process improvement

Formation

Bachelor's Degree or equivalent

CompTIA A+

ITIL Foundation

Outils

ITSM Tools

Networking basics

Description du poste

Capricorn is seeking a Junior IT Service Desk Operator to resolve hardware and software issues with a strong focus on user satisfaction. The role emphasizes clear communication, empathy, and efficient incident handling using ITSM tools.

The successful candidate will support cross-functional teams, contribute to knowledge bases, and participate in ongoing service improvements and major projects within a hybrid work model.