Hybrid IT Service Desk Engineer – First‑Line Support

Capgemini; Western Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Learning & development

Total rewards

Job summary

Capgemini is seeking an IT helpdesk professional to be the first point of contact for end-user IT issues in a hybrid work environment. You will triage, log, and resolve incidents, provide first-level support for desktops and applications, and document fixes following ITIL-aligned processes.

Ideal candidates enjoy technology, have strong communication skills, and can adapt to shift-based work. Capgemini values diverse thinking, learning opportunities, and flexible working arrangements to support

Qualifications

• Strong interest in technology with desire to grow in IT support.
• Excellent communication, friendly and professional demeanor.
• Ability to work well in a team and adapt to shift-based work.

Responsibilities

• Serve as first point of contact for end-user IT issues via calls and tickets.
• Triage, log and resolve incidents, escalating when needed.
• Provide first-level support for desktops, applications, and user access.
• Document fixes and adhere to ITIL-aligned ticket handling processes.

Skills

Customer-first mindset

Verbal & written communication

Team player

Troubleshooting basics

Shift flexibility

Job description

Capgemini is seeking an IT helpdesk professional to be the first point of contact for end-user IT issues in a hybrid work environment. You will triage, log, and resolve incidents, provide first-level support for desktops and applications, and document fixes following ITIL-aligned processes.

Ideal candidates enjoy technology, have strong communication skills, and can adapt to shift-based work. Capgemini values diverse thinking, learning opportunities, and flexible working arrangements to support