Junior Field Technician

Companion Software; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and development

Job summary

Companion Software is seeking a Junior Field Technician to deploy and support POS systems at customer sites nationwide across Australia. The role involves hands-on installation, configuration, and ongoing support, with frequent travel and on-call weekend duties.

You will work with retail, fuel and convenience customers, ensuring installations are completed and systems operate reliably while maintaining strong customer service and technical skills.

Qualifications

• Experience in IT support, field services, POS systems, networking, or a related technical role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to travel extensively throughout Australia and work on-call weekends if required.

Responsibilities

• Install, configure, and commission POS hardware and software at customer locations.
• Troubleshoot and resolve hardware, software, and networking issues.
• Provide onsite and remote support to customers.
• Perform preventative maintenance and system upgrades.
• Train customers and staff on system operation where required.
• Document installations, service activities, and support tickets.
• Work collaboratively with our technical and customer support teams.
• Participate in an on-call roster, including weekends, to support critical customer issues.

Skills

POS systems

Networking

Troubleshooting

Customer service

Travel readiness

Job description

As a Junior Field Technician, you will be responsible for deploying and supporting POS systems at customer sites nationwide. You'll work directly with retail, fuel and convenience customers to ensure installations are completed successfully and systems continue to operate reliably. This is a hands-on role that combines technical expertise with customer service and requires regular travel throughout Australia, often at short notice.

Key responsibilities

• Install, configure, and commission POS hardware and software at customer locations
• Troubleshoot and resolve hardware, software, and networking issues
• Provide onsite and remote support to customers
• Perform preventative maintenance and system upgrades
• Train customers and staff on system operation where required
• Document installations, service activities, and support tickets
• Work collaboratively with our technical and customer support teams
• Participate in an on-call roster, including weekends, to support critical customer issues

About you

• Experience in IT support, field services, POS systems, networking, or a related technical role
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work independently and manage travel schedules
• Willingness and ability to travel extensively throughout Australia
• Availability to travel at short notice when required
• Ability to participate in an on-call weekend roster

About us

Companion Software is looking for a motivated and reliable Field Technician to join our growing EDGEPoS Australia division in Brisbane. At Companion Software, we believe great people deserve a great workplace. We work hard, support each other, and recognise the contributions of every team member.

• Modern tools and equipment
• Ongoing training and professional development
• Career growth opportunities within a growing Australian technology company
• Supportive and collaborative team culture
• Employee rewards and recognition programs
• Regular team events and social activities
• Flexible work environment when not travelling