On-Site POS Tech & Helpdesk Specialist

Worldsmart POS Solutions; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

paid volunteer leave

training & development fund

Internal career progression

Job summary

Worldsmart POS Solutions in Eight Mile Plains QLD is seeking a Field Technician & Helpdesk Support to install and configure POS hardware/software, train customers, and provide practical on-site support. You will build strong customer relationships, troubleshoot issues, and coordinate with vendors as needed.

The role requires travel to client sites, excellent communication skills, and a proactive, customer-focused mindset. A valid driver's licence and reliable vehicle are essential.

Qualifications

• Enjoy direct customer engagement and building relationships.
• Strong verbal communication with a wide range of clientele.
• Ability to learn quickly and adapt to new technologies.
• Current driver's licence and a reliable vehicle.

Responsibilities

• Build and maintain relationships with customers during on-site visits.
• Install and configure POS hardware and software; provide customer training.
• Provide technical support and troubleshoot issues while delivering excellent service.
• Coordinate with third-party vendors to ensure successful outcomes for customers.
• Travel to customer sites to deliver solutions and support ongoing needs.

Skills

Customer focus

Verbal communication

Time management

Work under pressure

PC/server configuration

POS systems knowledge

Retail hardware

Tools

POS hardware

POS software

Job description

Worldsmart POS Solutions in Eight Mile Plains QLD is seeking a Field Technician & Helpdesk Support to install and configure POS hardware/software, train customers, and provide practical on-site support. You will build strong customer relationships, troubleshoot issues, and coordinate with vendors as needed.

The role requires travel to client sites, excellent communication skills, and a proactive, customer-focused mindset. A valid driver's licence and reliable vehicle are essential.